Credit & Collections Specialist I - Remote

About the Role

The day-to-day responsibilities of this position will involve working closely with customers, internal stakeholders, and external partners to resolve account issues and improve overall customer satisfaction. You will be expected to work independently, with minimal supervision, and make sound judgments in a fast-paced environment.

As a Credit & Collections Specialist I, you will be part of a dynamic team that is committed to delivering high-quality service and support to customers. You will have the opportunity to develop your skills and expertise in credit and collections, as well as contribute to the growth and success of the company.

What You Will Do

• Follow established SOPs to reduce aging AR balances and improve customer satisfaction
• Conduct outreach to customers via phone, email, and/or letters to resolve account issues
• Handle sensitive information in a confidential and professional manner
• Prepare updates on account resolution for various levels of leadership
• Document all activities and attempts to reduce balances
• Prepare placement packages for outside attorneys for possible litigation
• Communicate effectively with operations management, physicians, attorneys, and internal customers
• Utilize tools to obtain improved billing information
• Perform research and evaluation of complex projects/assignments to identify and measure financial implications
• Analyze and determine areas for process improvement and education

What We Are Looking For

• High School Diploma or GED equivalent
• Minimum 1 year of relevant work experience
• Proficiency in Microsoft Office products, including Excel
• Ability to compile and organize data
• Critical thinking skills and a basic understanding of medical and computer skills
• Ability to work independently and manage time effectively
• Dedicated, quiet workspace free from distractions
• Internet download speed of at least 50 Mbps
• Equipment must be connected via Ethernet

Nice to Have

• Prior experience in a call center, customer service, or collections environment
• Knowledge of healthcare billing and medical terminology
• Experience with meeting deadlines and weekly goals
• Strong analytical and problem-solving skills

Benefits and Perks

• Comprehensive benefits, including medical, dental, vision, life, STD/LTD, and 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement and Employee Stock Purchase Plan
• Opportunity to work with a dynamic and growing company
• Professional development and growth opportunities
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Collaborative and supportive work environment

• Make sure to highlight your analytical and problem-solving skills in your application, as these are critical for success in this role.
• Familiarize yourself with Labcorp's company culture and values to demonstrate your enthusiasm and interest in the position.
• Be prepared to provide specific examples of your experience in credit and collections, and how you have handled challenging customer accounts in the past.
• Showcase your proficiency in Microsoft Office products, particularly Excel, and be prepared to complete a skills assessment as part of the application process.
• Research the company's benefits and perks to understand the total compensation package and what to expect from the role.
• Consider creating a professional online presence, such as a LinkedIn profile, to demonstrate your expertise and increase your visibility to potential employers.
• Be prepared to discuss your experience working in a remote environment and how you stay motivated and productive while working from home.