CRM Coordinator
WFA Digital Insight
As the demand for skilled CRM professionals continues to rise, with a significant 25% growth in the last year, Decentralized Masters is seeking a talented CRM Coordinator to join their team in Brazil. With a strong focus on HubSpot and member pipeline management, this role is perfect for those with a keen eye for detail and a passion for process improvement. In this remote role, you'll have the opportunity to work with a dynamic team and contribute to the company's mission to provide curated access to pre-IPO deals. With the right skills and experience, you can thrive in this challenging and rewarding position.
Job Description
About the Role
The CRM Coordinator is a vital part of Decentralized Masters' operations, responsible for managing the integrity and performance of the company's member and prospect pipeline. This involves ensuring the accuracy and timeliness of all contact, deal stage, and communication touchpoints within the HubSpot platform. As a key member of the team, you will work closely with the Director of Community & Operations to ensure seamless relationship management and identify areas for process improvement.The successful candidate will have a strong understanding of CRM administration, data integrity, and workflow automation. You will be responsible for maintaining a single source of truth for all member and prospect data, proactively identifying and resolving duplicate records, data anomalies, and process gaps. Your attention to detail and ability to continuously improve processes will be essential in this role.
Decentralized Masters is a private co-investment community that provides curated access to pre-IPO deals in companies shaping the future. The company is built on the thesis that the biggest returns of the next decade will come from companies built on the cost curves of artificial intelligence, robotics, longevity, and next-generation infrastructure.
What You Will Do
- Own the day-to-day administration of HubSpot, including contact records, deal stages, pipeline accuracy, custom properties, and lifecycle stages
- Maintain a single source of truth for all member and prospect data, ensuring it is clean, current, and actionable
- Proactively identify and resolve duplicate records, data anomalies, and process gaps before they surface as problems
- Build and maintain workflows, sequences, and automations that support member acquisition, engagement, and retention
- Coordinate with the Partner/Origination and Managing Partner teams to ensure pipeline data reflects real-time activity
- Continuously improve the CRM architecture as the club scales, including new pipelines, new stages, and new segments
- Track and report on key funnel metrics, including applications, conversions, member tenure, engagement signals, and re-engagement triggers
- Surface insights to leadership in a clear, concise format, with no noise, just signal
- Build and maintain dashboards that give the team visibility into pipeline health at a glance
- Own audience segmentation and list management for outreach campaigns coordinated with the Director of Community & Operations
- Ensure the right message reaches the right segment at the right time, with results tracked cleanly
- Support the operational layer of new member onboarding, ensuring the right communications go out on schedule and member records are updated as they move through each stage
What We Are Looking For
- 2+ years of hands-on CRM or revenue operations experience, with HubSpot as a hard requirement
- Strong grasp of sales pipeline management, lifecycle stages, and funnel reporting
- Ability to build workflows and sequences without hand-holding
- Exceptional attention to detail, with the ability to notice when something is off and fix it before being asked
- Async-first and comfortable operating in a fast-moving, distributed team across time zones
- Strong communication skills, with the ability to communicate clearly and effectively with team members and stakeholders
- Experience with data analysis and reporting, with the ability to surface insights and recommendations to leadership
- Strong problem-solving skills, with the ability to think critically and outside the box
- Ability to work in a fast-paced environment, with multiple priorities and deadlines
Nice to Have
- Experience with other CRM platforms, such as Salesforce or Pipedrive
- Knowledge of marketing automation and email marketing platforms, such as Marketo or Mailchimp
- Familiarity with data visualization tools, such as Tableau or Power BI
- Experience with API integrations and data syncing
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a dynamic and growing company
- Collaborative and supportive team environment
- Flexible working hours and remote work options
- Professional development and growth opportunities
- Access to the latest technologies and tools
- Health and wellness programs, including mental health support and employee assistance programs
- Generous paid time off and holiday policy
- Retirement savings plan and matching program
- Employee recognition and reward programs
How to Stand Out
- Tip: Make sure you have a strong understanding of HubSpot and CRM administration, as well as experience with data analysis and reporting.
- When applying, highlight your attention to detail and ability to continuously improve processes.
- Be prepared to provide examples of your experience with workflow automation and data integrity.
- Show your knowledge of sales pipeline management and lifecycle stages, and explain how you've applied this in previous roles.
- Emphasize your ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
- Research the company and the role, and be prepared to ask informed questions during the interview process.
- Consider creating a portfolio or examples of your work to showcase your skills and experience.
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