Croatian Customer Service Travel Agency - Work In Athens - Free Accommodation

## About the Role As a Croatian Customer Service Representative at Mercier Consultancy, you will be an integral part of the travel agency team in Athens, providing exceptional service to Croatian-speaking clients. Your primary responsibility will be to assist clients in planning and enjoying their travel experiences, ensuring that their needs are met, and their expectations are exceeded. You will work closely with the team to ensure seamless communication and provide support to colleagues when needed. The role requires a high level of fluency in Croatian, both written and spoken, as well as excellent communication and interpersonal skills. Knowledge of English is a plus, but not essential. Previous experience in customer service or travel agency roles is preferred, although not required. The ideal candidate will be self-motivated, able to work effectively in a team environment, and possess strong problem-solving skills. The travel industry is a fast-paced environment, and the ability to adapt to changing situations is crucial. As a customer service representative, you will be the first point of contact for clients, and your attitude, patience, and understanding will be essential in resolving any issues that may arise.

## What You Will Do - Provide exceptional customer service to Croatian-speaking clients via phone, email, or in-person - Assist clients in planning and booking their travel arrangements, including flights, accommodations, and activities - Resolve customer complaints and issues in a professional and efficient manner - Maintain accurate records of client interactions and bookings - Collaborate with the team to achieve sales targets and improve customer satisfaction - Stay up-to-date with industry trends, travel destinations, and company products - Develop and maintain relationships with clients to increase repeat business and referrals - Participate in training and development programs to improve skills and knowledge - Utilize CRM software to manage client interactions and bookings - Work closely with the sales team to identify new business opportunities

## What We Are Looking For - Fluency in Croatian (both written and spoken) - Knowledge of English (preferable) - Previous experience in customer service or travel agency roles (preferred) - Excellent communication and interpersonal skills - Strong problem-solving skills and ability to handle challenging customer situations - Proficiency in CRM software and standard office tools - Self-motivated and able to work effectively in a team environment - Ability to adapt to changing situations and priorities - Strong attention to detail and organizational skills

## Nice to Have - Experience working in a fast-paced environment - Knowledge of the travel industry and current trends - Familiarity with Athens and its surroundings - Certification in customer service or a related field

## Benefits and Perks - Competitive monthly salary - Monthly performance bonus - Fully paid training - Health insurance - Two extra salaries per year - Free accommodation in Athens - Opportunity to work with a dynamic and growing company - Professional development and growth opportunities

- Ensure your fluency in Croatian is highlighted in your application, as this is a key requirement for the role.

• Showcase your customer service skills by providing examples of times when you have gone above and beyond to satisfy clients.
• Research the company and the travel industry to demonstrate your knowledge and enthusiasm for the role.
• Make sure your resume and cover letter are tailored to the job description, highlighting your relevant skills and experience.
• Prepare for interviews by practicing your responses to common customer service scenarios and behavioral questions.
• Consider creating a portfolio or examples of your work to demonstrate your skills and experience in customer service or travel agency roles.
• Don't be afraid to ask questions during the interview process, such as what a typical day looks like or what opportunities there are for professional development.