Croatian-Speaking Customer Expert for Booking.com - Work In Greece

About the Role

Your expertise in Croatian, both spoken and written, will be fundamental in navigating the complexities of customer service in a multilingual context. You will be part of a vibrant and international team, where collaboration and mutual support are valued. The team's diverse background enriches the work environment, making it a unique place to grow professionally and personally.

What You Will Do

• Provide exceptional customer service to Booking.com users via phone, email, and chat, ensuring all issues are resolved to the customer's satisfaction.
• Utilize your Croatian language skills to communicate effectively with customers, understanding their needs and resolving their queries in a professional and courteous manner.
• Maintain a high level of productivity and efficiency in managing customer inquiries, ensuring that all service level agreements are met.
• Collaborate with internal teams to resolve customer complaints and feedback, contributing to the continuous improvement of customer service processes.
• Stay up-to-date with Booking.com's products and services to provide accurate information to customers.
• Work in a fast-paced environment, prioritizing tasks and managing time effectively to meet performance targets.
• Participate in training and development programs to enhance customer service skills and stay current with industry trends.
• Contribute to the creation of a positive and inclusive work environment that fosters teamwork and open communication.
• Analyze customer feedback and provide insights to the team on how to improve service quality.
• Ensure all customer interactions are handled in accordance with Mercier Consultancy Group's policies and procedures.

What We Are Looking For

• Fluency in Croatian (spoken and written) is essential for this role.
• English proficiency is considered an asset, though not required.
• Previous experience in customer service, preferably in the travel or online booking industry, is highly desirable.
• Excellent communication and problem-solving skills, with the ability to empathize with customers and provide personalized solutions.
• Ability to work in a dynamic environment, adapting to changing priorities and deadlines.
• Strong analytical skills, with the ability to interpret customer feedback and suggest service improvements.
• Proficiency in Microsoft Excel and other productivity software.
• High school diploma or equivalent required; a degree in a related field is preferred but not necessary.

Nice to Have

• Experience working with customer relationship management (CRM) software.
• Knowledge of the travel industry, particularly in relation to online booking platforms.
• Certification in customer service or a related field.
• Experience in a multinational company or an international team environment.

Benefits and Perks

• Competitive monthly salary.
• Fully paid relocation package to support your move to Greece.
• Monthly performance bonus based on individual and team performance targets.
• Comprehensive health insurance to ensure your well-being.
• Additional salary payments twice a year, recognizing your contributions to the company's success.

• Ensure your resume highlights your customer service experience and proficiency in Croatian.
• Practice your English skills, as English proficiency is considered an asset and may be tested during the interview process.
• Be prepared to provide specific examples of how you have handled challenging customer service situations in the past.
• Familiarize yourself with Booking.com's services and policies to demonstrate your knowledge and interest during the application process.
• Consider creating a portfolio that showcases your ability to work in a fast-paced, dynamic environment and your proficiency in tools like Excel.
• During salary negotiations, be prepared to discuss your expectations based on your research of the market standards for similar positions in Greece.