Customer Activation | Partnerships

Ramp·Remote(New York, NY (HQ))

Other

Excel

WFA Digital Insight

The demand for skilled customer activation professionals in the fintech space has skyrocketed, with over 40% of companies reporting significant revenue growth through strategic partnerships. Ramp, a leader in financial infrastructure, is seeking a highly skilled individual to join their partnerships team, leveraging Excel skills to drive success. With the market expected to continue its upward trend, this role offers a unique opportunity to be at the forefront of innovation, working with a company that has already made significant strides in automating financial processes for over 50,000 businesses.

Job Description

About the Role

The Customer Activation | Partnerships role at Ramp is a critical position that involves managing and growing the company's partner-referred customers. As an early member of the team, the successful candidate will play a key role in shaping the Partner Success program and defining the implementation motion to drive activation and retention. This role offers a unique opportunity to work closely with key partners, including accounting firms, private equity, and venture capital companies, to drive business growth and revenue expansion.

The ideal candidate will have a strong background in customer success, partnerships, or account management, with a proven track record of exceeding targets and driving business growth. They will be expected to build and maintain strong relationships with key partners, understand their business models and challenges, and develop and deliver partner onboarding and education programs to drive efficient and thorough onboarding at scale.

Ramp is committed to fostering a culture of innovation and excellence, and the successful candidate will be expected to embody these values, working closely with cross-functional teams to drive business growth and success.

What You Will Do

Build and maintain strong, long-term relationships with key partners, including accounting firms, private equity, and venture capital companies
Serve as a trusted advisor and advocate for partners, understanding their business models, goals, and challenges
Develop and deliver partner onboarding and education programs to drive efficient and thorough onboarding at scale
Work closely with partners and their customers to drive activation and retention
Collaborate with cross-functional teams, including product and engineering, to share feedback, troubleshoot, and ideate workarounds
Analyze data and metrics to identify trends and areas for improvement, and develop strategies to drive business growth
Stay up-to-date with industry trends and best practices, and apply this knowledge to drive innovation and excellence
Develop and maintain a deep understanding of Ramp's products and services, and communicate this effectively to partners and customers
Identify and pursue new business opportunities, and develop strategies to drive growth and expansion

What We Are Looking For

Minimum 3 years of experience in customer success, partnerships, or account management
Proven track record of exceeding targets and driving business growth
Strong background in financial services, accounting, or a related field
Excellent verbal and written communication skills, with the ability to build strong relationships with partners and customers
Strong project management and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
Experience working with technical counterparts, including product and engineering teams
Strong analytical and problem-solving skills, with the ability to analyze data and metrics to identify trends and areas for improvement
Ability to work in a fast-paced environment, with a high level of adaptability and flexibility
Strong desire to learn and grow, with a commitment to ongoing professional development and self-improvement

Nice to Have

Experience working with accounting software, including QuickBooks Online, NetSuite, Sage, and Microsoft Dynamics
Experience contributing to the development and growth of new teams
Experience working in a high-growth startup environment
Familiarity with financial services sales
Experience working with partners in the accounting, private equity, and venture capital spaces

Benefits and Perks

100% medical, dental, and vision insurance coverage for employees
Partially covered insurance for dependents
One Medical annual membership
401k employer match on contributions
Flexible PTO policy
Fertility HRA up to
0,000 per year
Parental Leave policy
Unlimited AI token usage
Pet insurance
Centralized home-office equipment ordering for all employees
Health and wellness stipend
In-office perks, including lunch, snacks, and drinks
Budget for intra-office travel
Relocation support to NYC or SF, as needed

How to Stand Out

Develop a strong understanding of Ramp's products and services, and be prepared to communicate this effectively to partners and customers
Highlight your experience working with technical counterparts, including product and engineering teams, and your ability to troubleshoot and ideate workarounds
Emphasize your ability to build strong relationships with partners and customers, and your experience driving business growth and revenue expansion
Be prepared to provide specific examples of your experience working with data and metrics to identify trends and areas for improvement
Showcase your ability to work in a fast-paced environment, with a high level of adaptability and flexibility, and your commitment to ongoing professional development and self-improvement
Consider highlighting any experience you have working with accounting software, including QuickBooks Online, NetSuite, Sage, and Microsoft Dynamics
Be prepared to discuss your experience working with partners in the accounting, private equity, and venture capital spaces, and your understanding of their business models and challenges

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