Customer Advocacy Specialist I
Other
WFA Digital Insight
As demand for exceptional customer experiences grows, companies like Affirm are seeking skilled advocacy specialists. With a 25% increase in customer-focused roles in 2025, this position is a prime example of the shift towards empathetic and solution-driven customer support. Affirm's commitment to honest and transparent credit practices makes this role particularly interesting for those passionate about finance and customer trust.
Job Description
About the Role
Affirm is seeking a Customer Advocacy Specialist I to join their team, focusing on solving complex customer complaints with empathy and product expertise.Responsibilities
- Review, respond, and investigate customer complaints
- Solve issues efficiently and empathetically, crafting custom responses
- Communicate with customers via email and phone
- Categorize and record complaints with attention to detail
- Engage with cross-functional partners to address thematic problems
- Improve customer education resources and streamline service
Requirements
- Strong empathy and product expertise
- Ability to work in a remote setting, with excellent digital skills
How to Stand Out
- Develop a strong understanding of consumer finance policies and regulatory requirements to stand out in your application.
- Showcase your ability to craft custom, empathetic responses to customer complaints in your portfolio or during interviews.
- Highlight any experience with project management tools and cross-functional collaboration.
- Prepare to discuss your approach to identifying and addressing thematic problems in customer complaints.
- Be ready to explain how you stay up-to-date with emerging products and regulatory changes in the consumer finance sector.
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.