Customer Care and Sales Advisor - I
Sales
Excel
WFA Digital Insight
The demand for skilled customer care professionals has surged in recent years, with a reported 21% increase in job openings in the past year alone. As companies prioritize customer experience, the need for empathetic and solution-oriented advisors has become paramount. Sparklight Enterprise, a reputable player in the digital marketing and tech space, is now seeking a Customer Care and Sales Advisor to join their team. With a strong focus on work-life balance and a commitment to diversity and inclusion, this role stands out in the current remote job market. Before applying, candidates should be prepared to showcase their excellent communication skills, ability to work in a fast-paced environment, and a passion for delivering exceptional customer experiences.
Job Description
About the Role
The Customer Care and Sales Advisor role at Sparklight Enterprise is a unique opportunity to make a meaningful impact on customers' lives. As a key member of the customer care team, you will be responsible for providing top-notch support, resolving issues, and identifying sales opportunities. Your day-to-day activities will involve responding to inbound customer inquiries, addressing concerns, and offering personalized solutions. You will work closely with a talented team of professionals who share a passion for delivering exceptional customer experiences. The role is perfect for individuals who thrive in a fast-paced environment, are empathetic, and have excellent communication skills. You will have the opportunity to work with a wide range of customers, each with their unique needs and challenges. Your ability to listen actively, ask insightful questions, and provide creative solutions will be essential in building trust and ensuring customer satisfaction. As a Customer Care and Sales Advisor, you will be an integral part of the company's mission to connect people to what matters most. You will have the opportunity to grow and develop your skills, take on new challenges, and contribute to the company's success.What You Will Do
- Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication
- Actively listen to customers, ask questions to understand their needs, and show empathy and respect
- Handle a variety of customer-facing duties, including addressing requests to disconnect or remove services, providing billing and pricing information, and resolving standard issues remotely or educating customers on resolution steps
- Schedule service appointments when remote resolution isn’t possible and arrange product returns or exchanges
- Manage add/change/delete requests in hosted platforms
- Use effective telephone-based selling skills to build rapport, identify customer issues, offer creative solutions, and explain product/service benefits
- Negotiate household spend and upsell additional services
- Accurately and efficiently input orders and meet or exceed weekly and monthly sales activity goals
- Follow company-approved scripts to ensure consistent communication
- Assist with special projects as assigned
What We Are Looking For
- High School Diploma or GED
- Ability to ask fact-finding questions to identify solutions aligned with customer needs
- Demonstrated patience and professionalism in all customer interactions
- Working knowledge of Cable One products and services
- Strong communication and active listening skills
- Ability to remain composed and empathetic in high-pressure situations
- Ability to sit for extended periods, use hands, talk, and hear
- May be required to lift up to 10 pounds
Nice to Have
- Experience in customer care or sales
- Familiarity with Excel
- Knowledge of the telecommunications or cable industry
- Certification in customer service or a related field
Benefits and Perks
- Health, dental, and vision plans starting from day one
- Life insurance for you and your loved ones
- Generous paid time off for vacations, holidays, and personal days
- 401(k) with 100% company match (up to 5%) from day one
- Group legal plan and identity theft protection
- Tuition reimbursement up to $5,250 in your first year
- Opportunities to participate in community support programs across the U.S.
- Recognition and awards programs to highlight your achievements
- Clear advancement opportunities and a collaborative work environment
How to Stand Out
- Be prepared to provide specific examples of times when you had to handle difficult customer situations and how you resolved them.
- Make sure to highlight your excellent communication and active listening skills, as these are essential for success in this role.
- Familiarize yourself with the company's products and services, as well as the telecommunications or cable industry, to demonstrate your knowledge and enthusiasm.
- Emphasize your ability to work in a fast-paced environment and your willingness to learn and grow with the company.
- Consider creating a portfolio or examples of your previous work to showcase your skills and experience in customer care and sales.
- When negotiating salary, be sure to research the market rate for the role and be prepared to discuss your expectations and requirements.
- Be cautious of companies that prioritize sales over customer satisfaction, and look for a company that aligns with your values and priorities.
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