Customer Education, Content & Systems Operations Lead

About the Role

The successful candidate will work at the center of content, systems, and team execution, overseeing the health of the education content portfolio and ensuring customer-facing teams can find and use the right resources at the right time. This role will also involve running the team's operating rhythm, translating evolving business needs into scalable workflows, and partnering across teams to bring solutions to life.

The Customer Education team is committed to delivering high-quality education programs that shape how enterprises adopt frontier AI. As such, the ideal candidate will be a strategic operator with experience in content operations, program management, and team execution.

What You Will Do

• Own the health and integrity of the Customer Education content portfolio, including lifecycle, governance, discoverability, reuse, and meaningful gaps.
• Ensure customer-facing teams can confidently find and use the right education resources at the right time.
• Run the team's operating rhythm across priorities, ownership, timelines, dependencies, decisions, launch readiness, and follow-through.
• Turn ambiguous cross-functional initiatives into clear plans, workflows, responsibilities, and decision points.
• Design scalable processes and handoffs for how education programs are created, launched, maintained, distributed, and measured.
• Translate team and business needs into practical system requirements and partner across teams to bring solutions to life.
• Identify operational risks, portfolio gaps, duplicated effort, and breakdowns in execution before they become larger problems.
• Use AI to automate repeatable work, strengthen quality control, synthesize inputs, and create better operating leverage.

What We Are Looking For

• 8+ years of experience in content operations, program operations, business operations, learning operations, or a related field.
• Experience owning or improving the operating model of a fast-moving, cross-functional team.
• Demonstrated experience managing the lifecycle and quality of a complex content or knowledge portfolio.
• Strong program management skills across prioritization, dependency management, risk identification, and executive communication.
• Experience translating business or team needs into clear workflows, system requirements, and implementation plans.
• Excellent written communication, sound operational judgment, and strong follow-through.
• Proficiency in tools like Excel, with experience in GTM a plus.

Nice to Have

• Experience in customer education, customer success, enablement, learning, or enterprise technology.
• Experience supporting content and programs across multiple formats, audiences, or regions.
• Familiarity with AI-enabled tools and workflows.

Benefits and Perks

• Competitive salary and benefits package.
• Opportunity to work with cutting-edge AI technology.
• Collaborative and dynamic team environment.
• Professional development and growth opportunities.
• Flexible working hours and remote work options.
• Access to the latest tools and technologies.
• Recognition and reward for outstanding performance.

• Develop a solid understanding of AI-enabled tools and workflows to stand out in the application process.
• Highlight your experience in managing complex content portfolios and designing scalable processes.
• Showcase your ability to communicate complex ideas clearly and influence stakeholders without authority.
• Be prepared to discuss your experience in program management, including prioritization, dependency management, and risk identification.
• Keep your resume and online profiles up-to-date, highlighting relevant skills and experience in content operations, program management, or related fields.
• Research Openai's mission, values, and products to demonstrate your enthusiasm for the role and the company.
• Prepare examples of how you have used data and analytics tools, such as Excel, to inform your decision-making and drive business outcomes.