Customer Engineer – Infrastructure – MECM (aka SCCM)/Intune (F/M/D)

Concentrix·Remote(Germany)
Software Development

WFA Digital Insight

As the demand for skilled IT professionals continues to grow, with a 25% increase in remote tech jobs in the last year, roles like Customer Engineer at Concentrix are becoming increasingly important. With the shift to remote work, companies are looking for experts who can manage and maintain complex infrastructures. Concentrix stands out for its commitment to innovation and customer satisfaction, making it an attractive choice for those looking to advance their careers in digital skills and remote work. Before applying, candidates should be aware of the high level of technical expertise required and the need for excellent communication skills to work effectively with clients.

Job Description

About the Role

The Customer Engineer position at Concentrix is a critical role that involves working directly with clients as a technical advisor and consultant. This entails designing, deploying, reviewing, and assessing the health of infrastructures and clients, as well as upgrading, updating, and maintaining them. The role is crucial for ensuring that clients' systems are running smoothly and efficiently, and it requires a deep understanding of MECM (also known as SCCM) and Intune.

Day-to-day, the Customer Engineer will be responsible for troubleshooting issues with infrastructure and clients, tuning and optimizing systems for performance, and assisting with reporting. This role also involves providing training to clients in all areas of SCCM to ensure their goals are met. The ideal candidate will have experience working as a depth expert and technology owner or consultant for SCCM, with the ability to present to multiple levels of customer leadership.

The team context for this role involves working closely with clients and internal teams to ensure seamless integration and support of their systems. The reporting structure for this position is not specified, but it is likely to involve regular check-ins with both clients and internal stakeholders to ensure that all needs are being met.

What You Will Do

  • Design, deploy, review, and assess the health of the infrastructure and clients
  • Upgrade, update, and maintain the SCCM hierarchy
  • Troubleshoot issues with infrastructure and clients
  • Tune and optimize for performance
  • Assist with reporting
  • Assist in setting up SCCM Co-Management with Intune
  • Assist in planning, reviewing, and troubleshooting Software Updates feature
  • Assist in planning, reviewing, and troubleshooting Task Sequences
  • Provide training in all areas of SCCM to ensure customer goals are met
  • Work directly with customers as a consultant and technical advisor
  • Collaborate with internal teams to integrate and support client systems

What We Are Looking For

  • 3 years of experience working as a depth expert and technology owner or consultant for SCCM
  • Ability to present to multiple levels of customer leadership
  • Ability to act as a consultant and architect for multiple customers
  • Broad knowledge across multiple scenarios including Windows Desktop/Server Management using SCCM
  • Experience with SQL Server, Active Directory, Certificates, IIS, DNS, Security
  • Knowledge of Package/Application creation and Desktop OS Upgrades
  • Experience with Intune and Co-Management
  • SSRS Reporting and/or PowerBI experience
  • PowerShell scripting skills
  • Deep level knowledge in at least 3 of the above categories

Nice to Have

  • Experience with network troubleshooting
  • Knowledge of related tools such as SQL Profiler, PowerShell, and Process Monitor
  • Certification in Microsoft Endpoint Configuration Manager
  • Experience working in a remote or distributed team environment

Benefits and Perks

  • Competitive salary
  • Opportunity to work with a leading company in the tech industry
  • Collaborative and dynamic work environment
  • Professional development opportunities
  • Flexible remote work arrangements
  • Access to the latest technologies and tools
  • Comprehensive benefits package
  • Paid time off and holidays
  • Remote work stipend

How to Stand Out

  • Ensure you have a strong understanding of MECM (SCCM) and Intune, as well as experience with SQL Server and PowerShell.
  • Develop a portfolio that showcases your ability to troubleshoot and optimize system performance, as well as your experience with software updates and task sequences.
  • Practice presenting technical information to both technical and non-technical audiences, as this will be a key part of the role.
  • Be prepared to discuss your experience with co-management and how you have assisted clients in setting up and troubleshooting these systems.
  • Consider obtaining certifications in Microsoft Endpoint Configuration Manager to stand out as a candidate.
  • When negotiating salary, be sure to highlight your unique skills and experience, and research the market rate for similar positions.
  • Be cautious of roles that seem too good to be true or that require you to pay for training or equipment - these can be red flags for scam jobs.

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