Customer Experience Agent (Evening Shift)

RampRamp·Remote(New York, NY (HQ))
Customer Success
Excel

WFA Digital Insight

As demand for exceptional customer experience continues to rise, roles like this are in high demand. With the growth of fintech and digital payment solutions, companies like Ramp are at the forefront. To succeed in this role, candidates need strong problem-solving skills, empathy, and the ability to thrive in fast-paced environments. Given Ramp's commitment to innovation and customer satisfaction, this is an exciting opportunity for those looking to make a meaningful impact.

Job Description

About the Role

Ramp is seeking a Customer Experience Agent to serve as the primary point of contact for thousands of customers. This role involves direct communication with customers over the phone, with additional support provided via email and chat. The ideal candidate will have strong product knowledge, excellent investigative skills, and the ability to deliver accurate, empathetic, and efficient solutions in a fast-paced environment.

Responsibilities

  • Serve as the first line of support for Ramp customers primarily over the phone, with additional coverage through email and chat
  • Troubleshoot customer issues by applying strong product knowledge, investigative skills, and critical thinking
  • Deliver accurate, empathetic, and efficient solutions

Requirements

  • Strong product knowledge
  • Excellent investigative and critical thinking skills
  • Ability to work in a fast-paced environment

Nice to Have

  • Experience with Excel

How to Stand Out

  • Be prepared to provide specific examples of times when you had to troubleshoot complex customer issues.
  • Showcase your ability to work independently and as part of a team to resolve customer complaints.
  • Highlight any experience you have with CRM software or customer support platforms.
  • Research Ramp's products and services to demonstrate your understanding of their business and how you can contribute to customer satisfaction.
  • Practice answering behavioral interview questions that assess your problem-solving skills and empathy.

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