Customer Experience Associate
Customer Success
AdjustExcel
WFA Digital Insight
As demand for digital insurance solutions surges, companies like Sure are revolutionizing the industry. With a 34% growth in insurtech investments in 2025, professionals with Adjust and Excel skills are in high demand. Sure's remote-first culture and commitment to innovation make it an attractive choice for those seeking impactful work.
Job Description
About the Role
Sure is seeking a dynamic Customer Experience Associate to join their insurtech team.Responsibilities
- Deliver outstanding customer experiences across multiple channels including phone, text, and email
- Serve as a trusted insurance advisor, guiding customers through policy sales, coverage adjustments, and billing inquiries
- Assist with billing adjustments and provide white-glove service
Requirements
- Proficiency in Adjust and Excel
Benefits
- Remote-first culture
- Opportunity to grow in a fast-paced, innovative environment
How to Stand Out
- To stand out, highlight your experience with customer service software and insurance industry knowledge
- Be prepared to provide examples of how you've handled complex customer inquiries
- Showcase your analytical skills by describing how you've used Excel to drive process improvements
- Familiarize yourself with Adjust and its applications in the insurance industry
- Emphasize your ability to work in a remote environment and collaborate digitally
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.