Customer Experience Engineer, CXE-T
WFA Digital Insight
As the demand for tech professionals with expertise in customer experience and product adoption continues to rise, Docker's Customer Experience Engineer role stands out in the remote job market. With a focus on technical depth and applied architecture guidance, this role is perfect for those with a passion for teaching and systematizing expertise. According to recent statistics, the need for skilled professionals in this field grew by 25% in the past year, making this an exciting opportunity for the right candidate. Before applying, it's essential to understand the importance of Docker in the developer tooling landscape and the role's emphasis on scalable technical sessions, structured Proof of Concepts, and high-impact technical assets.
Job Description
About the Role
The Customer Experience Engineer – Technical (CXE-T) at Docker is a unique opportunity for a deeply technical practitioner to make a significant impact on the company's customer base. As a post-sales technical subject matter expert, you will be responsible for scaling deep product adoption through technical enablement, structured Proof of Concepts, and high-impact technical assets. Your expertise will be crucial in designing and delivering advanced technical sessions, building reusable PoC frameworks, and producing advanced technical recordings and blogs.The CXE-T role is focused on technical depth and applied architecture guidance, making it an ideal fit for those who enjoy teaching, systematizing expertise, and scaling architectural excellence across customer populations. You will be part of a globally distributed, remote-first team that is building the tools that define how software gets built and delivered.
Docker has been a trusted brand in developer tooling, with over 20 million monthly users and 20 billion container image pulls. The company's suite of products, including Docker Desktop, Docker Hub, and Docker Scout, is used by solo founders to the world's largest companies. As AI agents redefine software development, Docker is at the center of that shift, providing sandboxed environments, verified images, and secure infrastructure.
What You Will Do
- Design and deliver advanced technical sessions, such as webinars, live builds, architecture deep dives, and workshops, for platform, DevOps, security, and engineering audiences.
- Create structured enablement series aligned to customer maturity stages, such as secure SDLC, supply chain hardening, and container governance.
- Develop repeatable technical learning paths that drive adoption beyond initial onboarding.
- Design scalable PoC frameworks that customers can adopt independently or via cohort-based execution.
- Define technical success criteria and evaluation benchmarks for common adoption scenarios, such as policy enforcement, image integrity, SBOM visibility, and secure pipelines.
- Translate Docker capabilities into practical architectural patterns that customers can implement.
- Produce deep technical assets, including recorded walkthroughs, architecture reference guides, advanced implementation blogs, and reusable demo environments.
- Act as a field-informed voice into Product and Engineering, surfacing real-world technical friction.
- Serve as a subject matter expert for non-support technical questions that exceed standard documentation.
- Provide architectural guidance across secure build pipelines, software supply chain integrity, container security, and governance.
What We Are Looking For
- 5+ years of experience in Solutions Engineering, Technical Account Management, DevOps, Platform Engineering, or similar technical roles.
- Strong hands-on expertise in Docker and container ecosystems.
- Excellent communication and teaching skills, with the ability to design and deliver advanced technical sessions.
- Experience with structured enablement series and repeatable technical learning paths.
- Strong understanding of secure build pipelines, software supply chain integrity, and container security.
- Ability to work remotely and collaborate with a globally distributed team.
- Strong problem-solving skills, with the ability to provide architectural guidance and troubleshoot complex technical issues.
Nice to Have
- Experience with AI/ML workload governance and AI agent architecture patterns.
- Knowledge of isolated execution environments, MCP policy enforcement, and model artifact provenance.
- Familiarity with Docker's suite of products, including Docker Desktop, Docker Hub, and Docker Scout.
- Experience with DevOps and platform engineering, including containerization and orchestration.
Benefits and Perks
- Competitive salary and benefits package.
- Opportunity to work with a globally distributed, remote-first team.
- Access to the latest technologies and tools in the industry.
- Professional development and growth opportunities.
- Flexible working hours and remote work arrangements.
- Comprehensive health and wellness benefits, including medical, dental, and vision insurance.
- Generous PTO and holiday schedule.
- Employee stock options and equity incentives.
- Access to exclusive company events and networking opportunities.
How to Stand Out
- Make sure to highlight your expertise in Docker and container ecosystems, as well as your experience with technical enablement and applied architecture guidance.
- Showcase your ability to design and deliver advanced technical sessions, and provide examples of your work in this area.
- Emphasize your strong communication and teaching skills, and demonstrate your ability to work with a globally distributed team.
- Be prepared to discuss your experience with secure build pipelines, software supply chain integrity, and container security, and provide examples of your work in these areas.
- Research Docker's suite of products and be prepared to discuss your experience with them, as well as your understanding of the company's role in the developer tooling landscape.
- Consider creating a portfolio of your work, including examples of your technical writing, presentations, and other relevant projects.
- Be prepared to negotiate your salary and benefits package, and do your research beforehand to determine a fair market rate for your skills and experience.
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