Customer Expert - Czech, Bulgarian or Romania - Greece

About the Role

The role is based in Athens or Thessaloniki, with the option to work fully remotely within Greece. This offers the perfect blend of flexibility and cultural immersion. You will be part of a collaborative and team-oriented work environment, where delivering high-standard customer service is paramount.

What You Will Do

• Provide customer support via phone, email, and chat channels, responding to inquiries and resolving issues in a timely and professional manner
• Investigate customer concerns and identify the root cause of problems, taking proactive steps to prevent future occurrences
• Resolve complaints efficiently, ensuring timely follow-up until resolution and maintaining accurate customer records
• Update CRM systems with customer interactions, ensuring data accuracy and compliance with company policies
• Escalate complex issues to senior team members when necessary, ensuring customer satisfaction and prompt resolution
• Deliver a high standard of customer service across all interactions, contributing to a positive and collaborative work environment
• Research customer cases using internal tools and resources, staying up-to-date with product and service knowledge
• Maintain a customer-focused mindset with a positive and professional attitude, providing personalized support and solutions
• Work independently in a remote environment, managing time and tasks effectively to meet performance targets
• Collaborate with colleagues to share knowledge, best practices, and feedback, driving continuous improvement and growth

What We Are Looking For

• Fluent or native-level language skills in Czech, Bulgarian, or Romanian
• Good English communication skills, both verbal and written
• Strong active listening and problem-solving skills, with the ability to empathize with customers
• Comfortable using computers and basic technology tools, including CRM systems and customer service software
• Customer-focused mindset with a positive and professional attitude, providing personalized support and solutions
• Previous customer support, troubleshooting, or customer service experience, preferably in a contact center, BPO, retail, hospitality, or support environment
• Experience working in a team-oriented environment, with a strong emphasis on collaboration and communication
• Ability to work independently in a remote environment, managing time and tasks effectively to meet performance targets

Nice to Have

• Experience using CRM systems or customer service tools, such as Salesforce or Zendesk
• Knowledge of Greek language and culture, with a willingness to learn and adapt
• Certification in customer service or a related field, such as a degree in communications or marketing
• Experience working in a multilingual environment, with a strong understanding of cultural nuances and differences
• Familiarity with remote work tools and software, such as Slack, Trello, or Asana

Benefits and Perks

• Competitive monthly salary package, with two additional salaries per year
• Full remote work option within Greece, with complete relocation support when required
• Flight ticket paid and booked by the company, with temporary hotel accommodation upon arrival
• Support with accommodation search process, including assistance with finding a place to live
• Private healthcare benefits, with access to medical care and support
• Additional employee discounts and perks, such as gym memberships or entertainment packages
• Full training provided by certified instructors, with opportunities for professional development and career growth

• To stand out as a candidate, be prepared to provide examples of your excellent communication skills, both written and verbal, and showcase your problem-solving abilities.
• Familiarize yourself with CRM systems and customer service tools, such as Salesforce or Zendesk, to demonstrate your technical skills.
• Highlight your ability to work independently in a remote environment, managing time and tasks effectively to meet performance targets.
• Showcase your customer-focused mindset and positive attitude, providing examples of how you have provided personalized support and solutions in previous roles.
• Be prepared to discuss your experience working in a team-oriented environment, with a strong emphasis on collaboration and communication.
• Research the company culture and values, and be prepared to ask informed questions during the interview process.
• Consider learning some basic Greek phrases to demonstrate your willingness to adapt to the local culture.