Customer Fulfillment Manager

GE VernovaGE Vernova·Remote(Flexible / Remote)
Ecommerce

WFA Digital Insight

The rise of remote work has intensified demand for skilled fulfillment managers who can bridge logistical gaps seamlessly. With over 75% of companies embracing remote or hybrid models, roles like this are pivotal. GE Vernova, a leader in innovative technology, is looking for a Customer Fulfillment Manager to join their team, offering a chance to work with cutting-edge systems and contribute to customer satisfaction. Candidates should be aware that this role requires not only technical skills but also strong interpersonal abilities and the capacity to work independently in a remote setup.

Job Description

About the Role

The Customer Fulfillment Manager role at GE Vernova is designed to support the success of the Steam Power Americas team by ensuring timely and accurate delivery of parts, tools, and services to customers. This involves working closely with Customer Service Managers, plants, and customers to understand their needs and manage the fulfillment process effectively. Given the nature of the work, which involves outage planning and logistics, the ability to work remotely and manage digital systems efficiently is crucial.

Day-to-day, the role entails managing the billing and collections process for an assigned customer portfolio, ensuring that all financial transactions are accurate and timely. This includes placing demands into fulfillment systems, tracking outage progress, and coordinating with various stakeholders to ensure smooth project execution. The role also involves supporting Customer Service Managers with outage planning and logistics, which requires strong organizational and communication skills.

The team context for this role is dynamic, with a focus on providing high-quality service to customers. The Customer Fulfillment Manager will be an integral part of the team, contributing to the development of processes and strategies that enhance customer satisfaction and operational efficiency. Reporting structures are well-defined, with clear lines of communication and support from senior management.

What You Will Do

  • Manage the cost classification, billing, and collections for assigned customer portfolios.
  • Support Customer Service Managers with outage planning and logistics, ensuring that all aspects of the outage are well-coordinated.
  • Place timely demands into fulfillment systems to ensure the delivery of necessary parts and services.
  • Track outage progress and issue timely and accurate customer billing.
  • Manage project controls for outages within the assigned customer base.
  • Coordinate with vendors and suppliers to collect time sheets and generate invoices for billing.
  • Distribute and collect Customer Feedback surveys to ensure that customer voices are heard and valued.
  • Update and maintain accurate input in GE's OneSteam ERP system.
  • Support Customer Service Managers in customer communication, outage closeout, and customer relationship deliverables as needed.

What We Are Looking For

  • Bachelor's Degree from an accredited university or college, or a High School Diploma/GED with a minimum of 4 years of experience in a financial/billing, customer support, operations, or forecasting position.
  • Minimum of 3 years of experience in a financial/billing, customer support, operations, or forecasting role.
  • Knowledge and experience within the power generation services, industrial, or manufacturing industry are highly desirable.
  • Domain knowledge of field services requirements and transactional steam turbine, generator, and boiler outages.
  • Strong quality background with an understanding of quality control measures in a fulfillment context.
  • Knowledge of Enterprise Resource Planning (ERP) systems, such as SAP or Oracle, and experience with Field Services Portal (FSP) and/or PowerMax/OneSteam.
  • Proficiency in IT systems with the ability to learn and adapt to new systems quickly.
  • Good financial knowledge and commercial/contractual experience.
  • Demonstrated communication and organizational skills, with the ability to work effectively in a remote environment.
  • Strong interpersonal skills, with the ability to build and maintain positive relationships with customers, vendors, and colleagues.

Nice to Have

  • Experience with project management tools and software.
  • Certification in supply chain management or a related field.
  • Knowledge of lean principles and their application in a fulfillment context.
  • Experience working in a global or multicultural environment, with an understanding of different customer needs and expectations.

Benefits and Perks

  • Flexible/remote work arrangement, allowing for greater work-life balance.
  • Discretionary annual bonus, based on performance and company results.
  • Access to cutting-edge technology and systems, including ERP and project management tools.
  • Opportunities for professional development and growth within the company.
  • Comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
  • Remote stipend to support home office setup and productivity.
  • Recognition and reward programs to acknowledge and appreciate employee contributions.

How to Stand Out

  • Ensure your resume and cover letter highlight your experience with digital systems, particularly ERP systems like SAP or Oracle.
  • Prepare examples of how you have managed complex logistical operations in previous roles, emphasizing your problem-solving skills.
  • Research GE Vernova and the power generation services industry to understand the company's position and the challenges it faces.
  • Practice your communication skills, as the ability to work effectively with customers and internal stakeholders is crucial.
  • Consider creating a portfolio or a brief presentation that showcases your accomplishments in customer fulfillment and logistics management.
  • Be prepared to discuss your experience with remote work and how you stay productive and connected with your team in a virtual environment.
  • Review the company's values and mission to understand their culture and how your skills and experience align with their goals.

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