Customer Happiness Advocate (Remote - Canada, UK, Spain, Finland)
Turtles·Remote(Anywhere in the World)·Work From Anywhere
Other
Excel
WFA Digital Insight
The demand for customer-centric professionals has skyrocketed in the remote job market, with companies like Turtles prioritizing exceptional support experiences. As a Customer Happiness Advocate, candidates will leverage skills like Excel to deliver personalized solutions, making this role an attractive fit for those passionate about people and tech. With the rise of remote work, companies are seeking highly motivated individuals who can thrive in independent environments.
Job Description
About the Role
Turtles is seeking a highly motivated Customer Happiness Advocate to join their team. As a key member of the Customer Support team, you will be responsible for delivering top-notch support to customers via email, chat, and phone.Responsibilities
- Adhere to a daily schedule that includes a mix of taking phone calls, simultaneous chats, and responding to emails.
- Engage in human conversations with customers to identify and resolve issues, providing help for them to succeed and have fun while shopping.
- Ensure customers receive the best Customer Service possible by responding to them in real time with the highest quality answer and experience possible.
- Complete follow-up documentation after each customer ticket.
- Offer needs-based solutions, not pushy sales.
How to Stand Out
- Familiarize yourself with Excel to efficiently manage customer data and interactions.
- Prepare to work independently and manage your time effectively in a remote environment.
- Develop your active listening skills to provide personalized support and resolve customer issues efficiently.
- Be prepared to ask behavioral questions during the interview, such as scenarios where you had to handle difficult customer situations.
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.