Customer Insights & Strategy Manager
Operations
Excel
WFA Digital Insight
As demand for customer-centric strategies grows, Dropbox seeks a seasoned professional to drive business outcomes through data-driven insights. With 8+ years of experience in customer insights or analytics, you'll stand out in this remote role. Notably, the ability to synthesize data into clear narratives is highly valued in today's market.
Job Description
About the Role
The Customer Insights & Strategy Manager will translate customer feedback and satisfaction data into actionable business insights, driving prioritization and investment across the organization.Responsibilities
- Develop and maintain frameworks connecting CSAT and VOC insights to retention, expansion, and revenue impact
- Quantify cost-to-support by product area and contact channel
- Produce quarterly executive-ready reporting on customer experience and cost drivers
- Establish an operational cadence with the Global Sales team
Requirements
- 8+ years of experience in customer insights, business analytics, strategy, or operations roles within a SaaS organization
- Demonstrated ability to translate qualitative customer feedback into quantitative analysis
- Experience with data analysis and reporting (e.g., SQL, Excel, BI tools)
How to Stand Out
- Ensure your portfolio showcases ability to drive business outcomes through customer insights
- Develop a strong understanding of Excel for data analysis and reporting
- Prepare to discuss how you've influenced business decisions with customer feedback
- Highlight experience working cross-functionally with Support, CX, Operations, or Product teams
- Be ready to walk through your process for synthesizing complex data into clear narratives
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.