Customer Operations & Writing Specialist
WFA Digital Insight
The demand for skilled customer operations specialists has grown significantly, with a 25% increase in remote job postings in the past year. Clerky, a leader in legal paperwork software, is seeking a talented individual to fill this critical role. With a strong focus on customer satisfaction, this position requires excellent written communication skills, attention to detail, and the ability to work independently. As the voice of the company, the successful candidate will have a direct impact on the customer experience, making this a highly rewarding opportunity for those who thrive in fast-paced, dynamic environments.
Job Description
About the Role
The Customer Operations & Writing Specialist will be the primary point of contact for Clerky's customers, providing timely and effective support to ensure their success. This role is critical to the company's mission, as it directly impacts customer satisfaction and loyalty. The ideal candidate will be a skilled writer, able to craft clear and concise responses to customer inquiries, as well as develop and maintain help center articles.The Customer Operations & Writing Specialist will work closely with the engineering team to resolve software issues and develop new solutions to improve the customer experience. This role requires a high level of emotional intelligence, as well as the ability to work independently and manage multiple priorities.
Clerky is a remote-first company, and this role will be worked from home. The company values flexibility and autonomy, and the successful candidate will be expected to manage their time effectively and prioritize tasks to meet deadlines.
What You Will Do
- Respond to customer inquiries via email and help desk software
- Develop and maintain help center articles to provide customers with self-service support options
- Collaborate with the engineering team to resolve software issues and develop new solutions
- Identify areas for process improvement and implement changes to increase efficiency
- Provide feedback to the product development team to inform future product updates
- Develop and manage new ways for customers to complete tasks using Clerky's software
- Work with the customer success team to identify opportunities to upsell and cross-sell
- Analyze customer data to identify trends and areas for improvement
- Develop and implement strategies to improve customer satisfaction and retention
What We Are Looking For
- Excellent written communication skills, with the ability to write clearly and concisely
- Strong analytical and problem-solving skills, with the ability to think critically and outside the box
- Experience working in a customer-facing role, with a focus on providing exceptional support
- Strong attention to detail, with the ability to manage multiple priorities and deadlines
- Ability to work independently, with minimal supervision
- Experience with help desk software and customer relationship management tools
- Strong technical skills, with the ability to learn new software and systems quickly
Nice to Have
- Experience working in a remote environment, with the ability to manage time effectively and prioritize tasks
- Knowledge of startup law and legal paperwork, with the ability to provide informed support to customers
- Experience with content development, with the ability to create engaging and informative content
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a talented and experienced team
- Flexible working hours and remote work options
- Professional development opportunities, with a focus on continuing education and growth
- Access to the latest technology and software, with the ability to learn and develop new skills
How to Stand Out
- Develop a strong understanding of Clerky's products and services, as well as the startup law and legal paperwork industry.
- Showcase your excellent writing skills by providing examples of clear and concise content.
- Highlight your experience working in customer-facing roles, with a focus on providing exceptional support.
- Be prepared to provide examples of times when you had to think critically and outside the box to resolve complex issues.
- Research the company culture and values, and be prepared to discuss how you align with them.
- Practice your remote work skills, such as time management and self-motivation, to ensure you are prepared for the demands of this role.
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.