Customer Partner
WFA Digital Insight
As demand for digital transformation specialists continues to rise, with a notable 27% increase in remote work opportunities in 2025, professionals with a keen eye for innovation and customer satisfaction are in high demand. Kyndryl, a leader in mission-critical technology systems, is seeking a Customer Partner to drive proactive account growth and build trusted relationships with top executives. With the company's commitment to flexibility and employee well-being, this role stands out in the current remote job market. Before applying, candidates should be aware of the need for a growth mindset, customer-focused approach, and ability to work collaboratively in a remote environment.
Job Description
About the Role
The Customer Partner role at Kyndryl is a dynamic and challenging position that requires a unique blend of digital skills, remote work expertise, and customer-focused approach. As a key member of the account management team, you will be responsible for driving account growth, building trusted relationships with top-level executives, and delivering tailor-made solutions to meet the unique needs of each customer. With a focus on proactive account management, you will work closely with other sales team members to ensure a seamless account management process, from initial prospecting to closing deals and beyond.The role involves leading one or more portfolio or strategic accounts, generating new opportunities, and expanding existing work into larger scopes and new capabilities. With a deep understanding of external best practices and their impact on customers, you will continuously provide innovative solutions that position Kyndryl as a leader in the market. As an owner of the account P&L, you will take charge of customer satisfaction, ensuring that clients are not only happy but also successful.
At Kyndryl, we prioritize our employees' well-being and offer a flexible and supportive environment that allows you to thrive. With opportunities for growth and development, you will be able to broaden your knowledge base, specialize in a specific sector, or certify in all four major platforms.
What You Will Do
- Develop and execute cutting-edge account strategies to drive proactive account growth
- Build and maintain deep customer connections, bringing the best of Kyndryl to the table
- Identify and qualify new opportunities, delivering tailor-made solutions to meet customer needs
- Collaborate with other sales team members to ensure a seamless account management process
- Lead one or more portfolio or strategic accounts, generating new opportunities and expanding existing work
- Stay ahead of the curve, continuously providing innovative solutions that position Kyndryl as a leader in the market
- Take charge of customer satisfaction, ensuring that clients are not only happy but also successful
- Work closely with key decision-makers to deliver results and build trusted relationships
- Develop a strong go-to-market pipeline with partners, pursuing and conquering new deals
- Continuously monitor and analyze market trends, identifying opportunities for growth and improvement
What We Are Looking For
- Proven experience in account management, sales, or a related field
- Strong understanding of digital skills and remote work expertise
- Excellent communication and interpersonal skills
- Ability to work collaboratively in a remote environment
- Customer-focused approach, with a strong emphasis on customer satisfaction
- Growth mindset, with a keen eye for innovation and improvement
- Experience with account P&L management and compliance
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
Nice to Have
- Experience with CRM software and sales analytics tools
- Certification in sales or account management
- Knowledge of industry trends and best practices
- Experience working with cross-functional teams
- Fluency in multiple languages
Benefits and Perks
- Competitive salary and benefits package
- Flexible and supportive work environment
- Opportunities for growth and development
- Certification in all four major platforms
- Remote work stipend and equipment allowance
- Comprehensive health insurance and wellness program
- Generous paid time off and holiday package
How to Stand Out
- Develop a strong understanding of digital skills and remote work expertise to stand out in this role
- Showcase your ability to work collaboratively in a remote environment and prioritize customer satisfaction
- Highlight your experience with account P&L management and compliance to demonstrate your analytical and problem-solving skills
- Be prepared to discuss your approach to proactive account management and how you stay ahead of the curve in terms of industry trends and best practices
- Emphasize your growth mindset and keen eye for innovation and improvement to demonstrate your potential for growth and development in the company
- Research the company culture and values to understand how you can contribute to and thrive in the organization
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