Customer Portfolio Manager (CPM)

About the Role

The CPM role is a key part of the company's strategy to expand its customer base and increase revenue. With a focus on remote work, this role requires strong digital skills, excellent communication, and the ability to work independently. You will be expected to be proactive, flexible, and adaptable, with a strong focus on customer satisfaction and business growth.

As a CPM, you will have the opportunity to work with a diverse range of customers, from small businesses to large enterprises. You will need to be able to understand their needs, develop tailored solutions, and provide exceptional customer service. If you have a passion for customer relationship management, business development, and digital transformation, this role could be an excellent fit for you.

What You Will Do

• Serve as a liaison between internal and external organizations, managing customer relationships and communications
• Develop and execute customer growth plans, identifying opportunities to drive revenue and expand the customer base
• Manage customer portfolios, including sales, marketing, and customer service activities
• Work closely with cross-functional teams, including sales, marketing, and customer service, to ensure that customer needs are met and exceeded
• Identify and pursue new business opportunities, developing and executing sales strategies to drive revenue growth
• Conduct regular customer reviews, providing feedback and recommendations to improve customer satisfaction and drive growth
• Develop and manage budgets, forecasts, and reports, ensuring that financial targets are met and exceeded
• Collaborate with internal stakeholders, including product development, marketing, and sales, to develop and launch new products and services
• Provide training and support to customers, ensuring that they have the skills and knowledge needed to get the most out of GE Vernova's products and services
• Manage and resolve customer complaints, ensuring that issues are resolved promptly and efficiently
• Stay up-to-date with industry trends, competitor activity, and customer needs, using this knowledge to drive business growth and improve customer satisfaction

What We Are Looking For

• Bachelor's degree from an accredited university or college, preferably in a technical or engineering field
• Minimum of 5 years of experience in customer relationship management, sales, or a related field
• Strong understanding of customer needs and market trends, with the ability to develop and execute growth plans
• Excellent communication, interpersonal, and presentation skills, with the ability to build strong relationships with customers and internal stakeholders
• Strong business acumen, with the ability to manage budgets, forecasts, and reports
• Experience working in a remote or virtual team environment, with the ability to work independently and manage multiple priorities
• Strong digital skills, including proficiency in CRM software, Microsoft Office, and other business applications
• Ability to travel up to 50% of the time, meeting with customers and internal stakeholders as needed
• Strong analytical and problem-solving skills, with the ability to analyze data and develop insights to drive business growth

Nice to Have

• Experience working in the power plant or energy industry, with a strong understanding of customer needs and market trends
• Black Belt certification, with a strong focus on quality and process improvement
• Experience working in a dynamic, fast-paced environment, with the ability to adapt to changing priorities and deadlines
• Strong leadership skills, with the ability to motivate and manage teams to achieve business objectives
• Experience working with customer leadership teams, with the ability to develop and execute growth plans that meet customer needs and drive revenue growth

Benefits and Perks

• Competitive salary and bonus structure, with the opportunity to earn up to 20% of your salary in bonus payments
• Comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) matching program
• Flexible work arrangements, including the ability to work from home or remotely, with a stipend to support your remote work setup
• Opportunities for career growth and development, including training and education programs to help you build your skills and advance your career
• Access to the latest technology and tools, including CRM software, Microsoft Office, and other business applications
• Collaborative and dynamic work environment, with a team of experienced professionals who are passionate about customer relationship management and business growth
• Recognition and reward programs, including employee of the month and quarter awards, as well as a annual bonus program
• Paid time off and holidays, with the ability to recharge and refocus throughout the year

• Develop a strong understanding of customer needs and market trends, using this knowledge to drive business growth and improve customer satisfaction
• Build a strong portfolio of customer relationships, using this network to identify new business opportunities and drive revenue growth
• Stay up-to-date with industry trends and competitor activity, using this knowledge to develop and execute sales strategies that drive revenue growth
• Develop strong digital skills, including proficiency in CRM software, Microsoft Office, and other business applications
• Be prepared to work in a fast-paced, dynamic environment, with the ability to adapt to changing priorities and deadlines
• Consider obtaining a Black Belt certification, with a strong focus on quality and process improvement
• Develop strong leadership skills, with the ability to motivate and manage teams to achieve business objectives