Customer Program Manager

About the Role

As a key member of the delivery team, the Customer Program Manager will work closely with the Delivery Manager to ensure that customer expectations are met and that the delivery process is streamlined and efficient. This role requires a high degree of organizational skill, attention to detail, and the ability to communicate effectively with stakeholders at all levels.

The Customer Program Manager will report to the Chief Product Officer and will be responsible for managing a portfolio of projects simultaneously. This is an exciting opportunity for a skilled program manager to join a dynamic and innovative company and contribute to the development of cutting-edge AI solutions.

What You Will Do

• Manage project schedules and timelines to ensure that projects are delivered on time and within budget
• Coordinate efforts across multiple teams and sites to ensure that projects are delivered to the required quality standards
• Track progress and identify potential risks and issues, escalating to the Delivery Manager as necessary
• Develop and maintain project management documentation, including project plans, status reports, and risk registers
• Collaborate with the Delivery Manager to ensure that customer expectations are met and that the delivery process is streamlined and efficient
• Manage and maintain project management tools, including Jira and Confluence
• Coordinate with internal stakeholders, including engineering teams, to ensure that project deliverables are met
• Develop and deliver internal status reports to the Chief Product Officer
• Manage and maintain delivery governance artifacts, including project plans, feedback/release trackers, and QA checklists

What We Are Looking For

• 5+ years of experience in technical program management, project management, or delivery management
• Proven experience in managing cross-functional teams and coordinating efforts across multiple sites
• Strong understanding of project management principles and methodologies, including Agile and Waterfall
• Experience with project management tools, including Jira and Confluence
• Excellent communication and interpersonal skills, with the ability to communicate effectively with stakeholders at all levels
• Strong organizational and time management skills, with the ability to manage multiple projects simultaneously
• Ability to work in a fast-paced environment and adapt to changing priorities

Nice to Have

• Experience in managing projects in the AI or tech industry
• Knowledge of AI development principles and methodologies
• Experience with cloud-based project management tools
• Certification in project management, such as PMP or PRINCE2

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a dynamic and innovative company
• Collaborative and supportive work environment
• Professional development and training opportunities
• Flexible working hours and remote work options
• Access to cutting-edge technology and tools
• Recognition and reward for outstanding performance

• To stand out as a candidate, be prepared to provide specific examples of your experience in managing cross-functional teams and coordinating efforts across multiple sites.
• Make sure you have a strong understanding of project management principles and methodologies, including Agile and Waterfall.
• Be prepared to discuss your experience with project management tools, including Jira and Confluence.
• Highlight your excellent communication and interpersonal skills, with the ability to communicate effectively with stakeholders at all levels.
• Be prepared to discuss your ability to work in a fast-paced environment and adapt to changing priorities.
• Consider obtaining certification in project management, such as PMP or PRINCE2, to demonstrate your expertise and commitment to the field.
• Research the company and its products to demonstrate your interest and knowledge of the AI and tech industry.