Customer Project Manager, Customer Service Delivery

About the Role

The role is part of a dynamic team that values human connection, innovation, and customer value. Equinix is committed to fostering an inclusive work environment where everyone has the opportunity to shape their future. If you enjoy working on structured delivery, customer interaction, and technical collaboration, this role could be an excellent fit.

Equinix's digital infrastructure company is at the forefront of enabling innovations that enrich work, life, and the planet. As a Customer Project Manager, you will play a critical role in delivering high-visibility projects for global customers, growing your expertise across cloud, hosting, and managed services, and working in a collaborative, inclusive team with real customer impact.

What You Will Do

• Lead multiple customer projects from kick-off to delivery, ensuring they are completed on time and in scope
• Act as the main point of contact for customers, managing expectations, and providing updates
• Build and manage project plans, identifying and mitigating risks and dependencies
• Coordinate engineering, operations, and service delivery teams to ensure successful project delivery
• Translate technical solutions into clear, customer-friendly updates
• Track progress, manage change, and report on milestones and KPIs
• Conduct regular status meetings with customers to ensure their needs are being met
• Collaborate with internal teams to ensure alignment and effective project delivery
• Identify areas for process improvement and implement changes as needed
• Manage and resolve customer complaints or issues in a professional and timely manner

What We Are Looking For

• Experience delivering customer-facing projects in cloud, hosting, managed services, data centers, or IT infrastructure
• Solid understanding of cloud, networking, and/or virtualization concepts
• Strong organizational and communication skills, with the ability to manage multiple projects
• Customer-focused, proactive, and solution-oriented approach
• Fluency in English and Dutch
• Experience working with project management tools, such as Salesforce
• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and analytical skills
• Ability to work collaboratively in a team environment

Nice to Have

• Project management certification (PRINCE2, PMP, Agile)
• Experience working with enterprise or global customers
• Familiarity with tools like ServiceNow or Smartsheet
• Experience in a similar role within the digital infrastructure industry
• Knowledge of IT service management frameworks, such as ITIL

Benefits and Perks

• Opportunity to work on high-visibility projects with global customers
• Collaborative, inclusive work environment with real customer impact
• Professional development opportunities to grow your expertise across cloud, hosting, and managed services
• Flexible/remote work arrangement
• Access to cutting-edge technology and tools
• Competitive compensation package
• Health insurance and wellness programs
• Paid time off and holidays
• Retirement savings plan

• To stand out, highlight your experience with customer-facing projects and technical collaboration in your resume and cover letter.
• Make sure you have a strong understanding of cloud, networking, and/or virtualization concepts, and be prepared to provide examples of how you have applied this knowledge in previous roles.
• Familiarize yourself with project management tools like Salesforce, and practice using them to manage projects and collaborate with teams.
• Prepare examples of times when you had to manage multiple projects, mitigate risks, and ensure successful project delivery.
• Be ready to discuss your experience working with diverse teams and customers, and how you handle customer complaints or issues.
• Research Equinix's company culture and values, and be prepared to discuss how your skills and experience align with their mission and vision.