Customer Retention Manager
Other
WFA Digital Insight
The demand for skilled customer retention professionals has surged in recent years, especially in the AI-driven real estate sector. With AutoHDR's rapid growth, this role stands out for its focus on building cutting-edge products and preventing churn. Candidates should be well-versed in digital skills, customer success strategies, and data-driven approaches to succeed in this position.
Job Description
About the Role
AutoHDR, a fast-growing AI startup in real estate media, is seeking a Customer Retention Manager. The company trains custom image editing models for real estate and is currently editing 25% of all US real estate listings.Responsibilities
- Own customer retention, building systems, automations, and relationships to ensure customer satisfaction
- Call unsubscribed customers to collect feedback and conduct the winback process
- Proactively call existing users to collect feedback and mitigate churn risks
- Develop systematic, data-driven approaches for churn prevention
Requirements
- Background working with real estate photographers or editing companies
- Understanding of HDR or flambient real estate photo workflows
- Perfect English fluency and no accent
- Full-time schedule (US Business Hours)
How to Stand Out
- Develop a strong understanding of customer success metrics and how to measure retention rates
- Create a portfolio showcasing your experience in customer retention and success strategies
- Prepare to discuss your approach to data-driven decision making and churn prevention
- Familiarize yourself with AutoHDR's core values, such as persistence and competitive greatness, to understand the company culture
- Be ready to provide specific examples of times when you successfully retained customers or improved customer satisfaction
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