Customer Sales Representative - HVAC & Plumbing

About the Role

In this role, you will have the opportunity to work remotely, leveraging digital tools and technologies to manage customer interactions, track sales performance, and collaborate with colleagues. Your success will be measured by your ability to convert inbound calls into booked appointments, provide exceptional customer service, and consistently meet or exceed sales targets.

Pavago operates in both Brazil and the United States, offering a unique opportunity for professionals to gain experience in a multinational setting. As a Customer Sales Representative, you will be an integral part of the company's growth strategy, working closely with cross-functional teams to drive revenue growth and expand the customer base.

What You Will Do

• Handle high-volume inbound calls from customers, addressing their queries, and converting inquiries into booked plumbing jobs
• Promote the Pipeline Club membership program to customers, highlighting its benefits and value proposition
• Utilize CRM systems and call management tools to track customer interactions, sales performance, and pipeline growth
• Develop and maintain a deep understanding of Pavago's products and services, including plumbing and HVAC solutions
• Collaborate with internal teams, including sales, marketing, and customer success, to drive business growth and improve customer satisfaction
• Provide exceptional customer service, ensuring timely resolution of customer complaints and concerns
• Meet or exceed sales targets, consistently delivering high-quality results and demonstrating a strong work ethic
• Stay up-to-date with industry trends, competitor activity, and market developments, applying this knowledge to drive sales growth and improve customer engagement
• Participate in training and development programs, enhancing your skills and knowledge in sales, customer service, and digital technologies

What We Are Looking For

• Proven experience in sales or customer service, preferably in the plumbing, home services, or trades industry
• Demonstrated ability to convert inbound calls into booked appointments, with a strong track record of sales success
• Experience with CRM systems and call management tools, such as ServiceTitan
• Strong sales, upselling, and objection-handling skills, with the ability to articulate the value proposition of Pavago's products and services
• High level of accountability for call quality, bookings, and customer experience, with a customer-centric approach
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
• Strong problem-solving and analytical skills, with the ability to resolve customer complaints and concerns in a timely and professional manner
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously
• High school diploma or equivalent required, with a degree in sales, marketing, or a related field preferred

Nice to Have

• Experience working in a remote or distributed team environment, with a strong ability to self-manage and work independently
• Familiarity with digital marketing channels, including social media, email marketing, and paid advertising
• Knowledge of sales analytics and performance metrics, with the ability to interpret data and drive sales growth
• Certification in sales, customer service, or a related field, such as a CRM certification

Benefits and Perks

• Competitive salary and benefits package, with a focus on rewarding high-performing sales representatives
• Generous paid time off, including vacation days, sick leave, and holidays
• 401k matching retirement plan, with a company match to support your long-term financial goals
• Opportunities for career growth and professional development, including training and development programs
• Remote work arrangement, with the flexibility to work from anywhere and maintain a healthy work-life balance
• Access to cutting-edge digital tools and technologies, including CRM systems and call management tools
• Collaborative and dynamic work environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences

• Develop a strong understanding of Pavago's products and services, including plumbing and HVAC solutions, to effectively articulate their value proposition to customers.
• Highlight your experience with CRM systems and call management tools, such as ServiceTitan, and demonstrate your ability to leverage these technologies to drive sales growth and improve customer engagement.
• Prepare examples of your sales successes, including specific metrics and achievements, to demonstrate your ability to convert inbound calls into booked appointments and drive revenue growth.
• Emphasize your customer-centric approach, including your ability to provide exceptional customer service and resolve customer complaints and concerns in a timely and professional manner.
• Research the company culture and values, and be prepared to discuss how your skills and experience align with Pavago's mission and vision.
• Practice your sales pitch, including your ability to upsell and handle objections, to demonstrate your confidence and competence in a sales role.