Customer Service Agent
Support
WFA Digital Insight
As demand for digital customer support specialists surges, Jerry's rapid growth in the fintech space presents a unique chance for professionals to make a tangible impact. With the remote work landscape evolving, skills like multitasking, digital literacy, and enthusiasm for helping others are in high demand. Before applying, candidates should be prepared to showcase their ability to manage competing priorities and provide top-notch customer care.
Job Description
About the Role
Jerry, a leading fintech startup, is seeking a Customer Service Agent to join its growing team.Responsibilities
- Respond to inbound calls from existing customers
- Process service requests such as adding/removing vehicles and drivers, sending policy documents
- Help customers with questions regarding existing insurance policies
Requirements
- 2+ years of experience in a call center environment
- Ability to multitask and manage multiple competing priorities
- Passion for helping others
Benefits
- Hourly wage: 9.00 - $21.00
- Medical, dental, vision insurance, 401K match
- Ability to work remotely with provided equipment
- Ongoing training and mentorship
How to Stand Out
- Be prepared to showcase your customer service skills and experience in a call center environment.
- Highlight your ability to work in a fast-paced, dynamic setting and manage multiple priorities.
- Familiarize yourself with the insurance industry and common customer inquiries.
- Develop a strategy for retaining customers and providing solutions to those at risk of cancellation.
- Ensure your resume and cover letter are tailored to the role, emphasizing relevant experience and skills.
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.