Customer Service Manager - Steam Power Field Services

About the Role

The successful candidate will have a deep understanding of steam turbine and generator maintenance, as well as the ability to manage complex outages and projects. You will be an indispensable business leader, with excellent technical knowledge and strong commercial skills.

The role requires a high degree of autonomy, with the ability to work remotely and travel up to 50% of the time. You will be the single point of contact for customers, responsible for establishing and maintaining relationships, and providing ongoing technical and business support.

What You Will Do

• Act as the single point of contact for customers, providing technical and business support
• Establish and maintain relationships with assigned customers in designated geographic regions
• Plan and execute outages and projects with excellence in quality, safety, schedule compliance, profitability, and high customer satisfaction
• Manage the commercial business needs of the assigned portfolio, including project estimating, contract negotiation, project execution, billing, and collection
• Oversee transactional proposals, extra work, and job cost estimator proposals for assigned customers
• Negotiate concessions and drive emergent work for major repair projects
• Establish work scope, pricing, and drive fulfillment excellence, including EHS, quality, schedule, productivity, and cost
• Collaborate with internal stakeholders, including engineering, finance, sales, sourcing, affiliates, risk, parts, and repairs
• Drive customer satisfaction and growth, while ensuring minimal acceptable financial impact to GE

What We Are Looking For

• Bachelor's degree from an accredited university or college
• Minimum of 5 years of experience in a customer-facing role in the power generation industry or similar industry
• Knowledge of steam turbine and generator design, operations, and maintenance
• Experience planning and executing outages
• Familiarity with contracts and service agreements
• Strong quality background, with Black Belt certification preferred
• Strong leadership, financial, and commercial skills
• Team leader experience in a dynamic, energetic, and proactive environment
• Demonstrated communication and organizational skills
• Experience establishing credibility and developing relationships with challenging customers

Nice to Have

• Experience with GE, Alstom, and other manufacturers' fossil steam turbines and generators
• Knowledge of power generation equipment and industry trends
• Experience with project management tools and software
• Certification in a related field, such as engineering or business administration

Benefits and Perks

• Competitive compensation package
• Professional development opportunities
• Challenging careers and growth prospects
• Remote work arrangement with flexible schedule
• Access to cutting-edge technology and tools
• Collaborative and dynamic work environment
• Comprehensive benefits package, including health, dental, and vision insurance
• Retirement savings plan and employee stock purchase plan
• Paid time off and holidays
• Remote stipend and home office setup support

• Make sure to highlight your experience with steam turbine and generator maintenance, as well as your ability to manage complex outages and projects.
• Develop a strong understanding of the power generation industry and the commercial business needs of the assigned portfolio.
• Be prepared to discuss your experience with project management tools and software, as well as your certification in a related field.
• Showcase your ability to establish and maintain relationships with challenging customers, and your experience with contract negotiation and project execution.
• Consider creating a portfolio that demonstrates your technical knowledge and commercial skills, and be prepared to discuss your experience with fulfillment excellence and customer satisfaction.
• Research the company culture and values, and be prepared to discuss how your skills and experience align with GE Vernova's mission and goals.
• Don't be afraid to ask about the company's approach to remote work and flexible scheduling, and how it supports the well-being and productivity of its employees.