Customer Service Rep- Corporate

About the Role

The customer service team at Republic Services is dedicated to providing top-notch support to customers, and this role is no exception. As a Customer Service Representative, you will be working closely with a team of experienced professionals who are passionate about delivering exceptional customer experiences. The team is led by an experienced manager who is committed to fostering a culture of continuous learning and growth.

What You Will Do

• Respond to inbound customer service calls and resolve issues in a timely and accurate manner
• Provide exceptional customer service, demonstrating empathy, professionalism, and respect
• Input standard customer requests into company systems
• Effectively respond to initial customer requests and involve cross-functional assistance to resolve issues as needed
• Log and record information about customer support interactions, inputting information into company systems and updating information in a timely and accurate manner
• Enter service and route data into the computer for billing and route scheduling purposes
• Exemplify high levels of quality, productivity, and efficiency in a manner consistent with continuous quality improvement
• Perform other job-related duties as assigned or apparent

What We Are Looking For

• High School diploma or G.E.D.
• Minimum of 1 year of experience in a call center or other customer service-related environment
• Experience working in a team environment
• Ability to work in a fast-paced environment and manage a high volume of phone interactions
• Strong communication and problem-solving skills
• Ability to demonstrate a positive attitude and a willingness to contribute to team success
• Knowledge of the waste management industry (preferable)
• Bilingual skills (preferable)

Nice to Have

• Associate's or Bachelor's degree
• Experience using bilingual skills in a business environment
• Internal CRC National Accounts or higher-level tier experience

Benefits and Perks

• Rewarding compensation package (dependent on experience)
• Comprehensive medical benefits coverage, dental plans, and vision coverage
• Health care and dependent care spending accounts
• Short- and long-term disability
• Life insurance and accidental death & dismemberment insurance
• Employee and Family Assistance Program (EAP)
• Employee discount programs
• Retirement plan with a generous company match
• Employee Stock Purchase Plan (ESPP)
• Paid Time Off (PTO)

• Be prepared to provide specific examples of times when you had to resolve complex customer issues in a timely and professional manner.
• Make sure to highlight your experience working in a fast-paced environment and your ability to manage a high volume of phone interactions.
• Familiarize yourself with the company's values and mission, and be prepared to explain why you are a good fit for the role and the company.
• Practice your communication and problem-solving skills, as these are essential for success in this role.
• Be prepared to ask questions during the interview, such as what a typical day looks like, what the biggest challenges are in the role, and what opportunities there are for growth and development.