Customer Service Representative I Bilingual French
WFA Digital Insight
As the demand for bilingual customer service representatives continues to rise, with a notable 25% increase in 2025, professionals with French language skills are in high demand. One80 Intermediaries, part of Arrowhead Intermediaries, is at the forefront of this trend, seeking a Customer Service Representative to provide timely and professional service. With the insurance industry expected to continue growing, this role offers a stable and challenging career path. Before applying, candidates should be aware of the importance of maintaining confidentiality and the need for excellent communication skills, as well as the company's commitment to equal employment opportunity.
Job Description
About the Role
The Customer Service Representative I Bilingual French role at One80 Intermediaries is a remote position that requires a high level of proficiency in both English and French. As a primary contact for customers, agents, and clients, this role entails providing timely and professional customer service, resolving issues, and maintaining quality and productivity standards.The successful candidate will be part of a team that values operational excellence and customer satisfaction. With a strong focus on insurance products and services, this role requires a solid understanding of the industry and the ability to communicate complex information effectively.
One80 Intermediaries is a global insurance distribution platform that offers deep specialization, scale, and innovation. As part of Arrowhead Intermediaries, the company has a collective portfolio exceeding
What You Will Do
- Serve as the primary contact for customers, agents, and clients, responding to inquiries and resolving issues in a timely and professional manner
- Determine appropriate action to be taken using knowledge of products and services, while maintaining quality, productivity, and time-service standards
- Follow up with customers to ensure accuracy of information, timely response, and outstanding customer issues
- Assist customers with problem resolution to ensure all insurance requirements are met and verify and enter correct information into the computer using company guidelines
- Process policies and related documents to ensure accurate and efficient flow through the appropriate processing system
- Provide assistance to other departments when workload dictates
- Consistently achieve departmental standards of productivity and accuracy
- Maintain the security and confidentiality of the facility, computer system, programs, customer, and client information
- Participate in training sessions to learn the systems, procedures, and documentation
- Collaborate with the team to identify areas for improvement and implement changes to enhance customer service
What We Are Looking For
- High school diploma or equivalent required
- At least six months of customer service-related experience
- Fluency in English and French (speaking, spelling, and grammar)
- Available to work Monday - Friday, 10:30 AM - 7:00 PM Central Time, or Tuesday - Friday, 10:30 AM - 7:00 PM Central Time, and Saturday, 7:00 AM - 4:00 PM Central Time
- Proficiency in Microsoft Excel
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment with changing priorities
- Excellent time management and organizational skills
Nice to Have
- Previous experience in the insurance industry
- Knowledge of insurance products and services
- Familiarity with customer relationship management (CRM) software
- Certification in customer service or a related field
Benefits and Perks
- Competitive hourly rate
- Opportunities for career advancement and professional growth
- Comprehensive training program to learn the systems, procedures, and documentation
- Collaborative and dynamic work environment
- Flexible scheduling and remote work arrangement
- Access to a global insurance distribution platform with a collective portfolio exceeding 8 billion in premium placed in 2024
- Equal employment opportunity and a commitment to diversity and inclusion
How to Stand Out
- Ensure your resume and cover letter are tailored to the role, highlighting your customer service experience and bilingual skills.
- Practice your French language skills to demonstrate proficiency during the interview process.
- Be prepared to provide specific examples of how you have resolved customer complaints and improved customer satisfaction in previous roles.
- Familiarize yourself with the company's products and services to demonstrate your knowledge and interest in the industry.
- Prepare questions to ask the interviewer about the company culture, team, and opportunities for growth and development.
- Use language learning apps or online resources to improve your French language skills and stay up-to-date with industry terminology.
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