Customer Service Specialist
WFA Digital Insight
The demand for skilled customer service specialists in the tech industry has risen by 27% in the past year, driven by the growth of IoT and connected devices. With companies like SORACOM expanding their global teams, professionals with expertise in Salesforce and a passion for delivering exceptional customer experiences are in high demand. As the remote job market continues to evolve, candidates with strong communication skills and the ability to work collaboratively in fast-paced environments are well-positioned for success. Before applying, candidates should be aware of the company's commitment to diversity and innovation, as well as its focus on developing groundbreaking technologies.
Job Description
About the Role
The Customer Service Specialist role at SORACOM is a key position within the company's Americas team, responsible for managing and supporting customer and partner accounts. This involves addressing inquiries, resolving issues, and ensuring a smooth customer experience. The successful candidate will thrive in a fast-paced environment, enjoy problem-solving, and be passionate about delivering outstanding customer experiences.The role is ideal for someone who is proactive, customer-centric, and able to work collaboratively with internal teams to ensure timely resolution of customer inquiries. As a key member of the team, the Customer Service Specialist will have the opportunity to work with people who are passionate about IoT and excited about the rapid growth of this technology.
SORACOM is committed to developing a dream team by hiring exceptional people, investing in their growth, and creating an environment where individuals and teams can do their best work. The company values diversity, innovation, and exceptional customer experiences, and is looking for candidates who share these values.
What You Will Do
- Manage and assist unassigned customer accounts by addressing inquiries, resolving issues, and ensuring a smooth customer experience
- Respond to customer inquiries via email, phone, and chat, ensuring timely and professional resolutions
- Support partners with POS reports, commissions reports, and inventory reports, troubleshoot issues, and provide guidance as needed
- Communicate with the partner and sales teams to ensure information is going where it needs to for a brilliant experience
- Track, process, and follow up on invoices and payments to ensure timely collection and resolution of outstanding balances
- Provide accurate shipping information to both partners and customers, ensuring transparency in order fulfillment and compliance with legal agreements
- Coordinate logistics for conferences, trade shows, and company-hosted events, including vendor communication, travel arrangements, and on-site support for the sales and partnership teams
- Assist with customer and partner communications, the administration of customer and partner accounts, and other customer service functions
- Ensure that partner registrations and referred leads are entered and routed in an expeditious manner
What We Are Looking For
- 2+ years of experience in customer service or a related field
- Proven ability to deliver exceptional customer experiences in a fast-paced environment
- Strong communication and problem-solving skills
- Ability to work collaboratively with internal teams to ensure timely resolution of customer inquiries
- Experience with Salesforce or similar CRM software
- Strong organizational and time management skills
- Ability to adapt to changing priorities and deadlines
- High school diploma or equivalent required, bachelor's degree preferred
- Experience working in a remote team environment
Nice to Have
- Experience working in the tech industry, particularly with IoT or connected devices
- Certification in customer service or a related field
- Experience with data analysis and reporting tools
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a global team and contribute to the growth of the company
- Professional development and growth opportunities
- Flexible working hours and remote work options
- Access to cutting-edge technology and tools
- Collaborative and dynamic work environment
- Recognition and reward for outstanding performance
How to Stand Out
- Develop a strong understanding of Salesforce and its applications in customer service
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.