Customer Solutions Agent

About the Role

The day-to-day responsibilities of this role will include responding to customer inquiries, resolving issues, and providing guidance on platform processes and policies. The ideal candidate will be a strong communicator with excellent problem-solving skills, able to work in a fast-paced environment and prioritize tasks effectively. As a representative of eBay, the Customer Solutions Agent will be expected to embody the company's values of empathy, authenticity, and bold innovation.

eBay is committed to creating a work environment that is inclusive, diverse, and empowering, where every employee can bring their unique perspective and skills to the table. The company's mission is to connect people and build communities, and the Customer Solutions Agent role is a vital part of that mission.

What You Will Do

• Provide exceptional customer service to eBay customers via phone, chat, and email
• Handle customer inquiries and issues related to buying and selling on the platform
• Guide customers through account management and platform processes
• Troubleshoot issues related to tools, policies, programs, and campaigns
• Support customers with listing issues due to policy or rule violations
• Address buyer-related concerns, such as risky behavior and poor experiences
• Address seller-related concerns, such as high-risk accounts and fraud
• Review customer accounts and listings to provide accurate advice and solutions
• Follow up on unresolved issues to ensure proper closure
• Show empathy and provide a supportive, customer-focused experience
• Meet performance targets, such as handle time, response time, and customer satisfaction

What We Are Looking For

• At least 1 year of customer service experience (call center, ecommerce, internet, or financial services preferred)
• Strong customer service mindset and excellent communication skills
• Ability to communicate well in both Thai and English
• Strong problem-solving skills and ability to handle difficult conversations
• Ability to research, analyze, and understand information quickly
• Detail-oriented with a process-driven mindset
• Ability to work in a fast-paced and high-pressure environment
• Team player with a positive attitude
• Comfortable using the internet and digital tools
• Proficient in Microsoft Office

Nice to Have

• Experience working in a remote or virtual team environment
• Familiarity with ecommerce platforms and digital marketplaces
• Knowledge of customer service software and tools
• Certification in customer service or a related field

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a global ecommerce leader
• Flexible work arrangements, including remote work options
• Professional development and growth opportunities
• Access to cutting-edge technology and digital tools
• Collaborative and dynamic work environment
• Recognition and reward programs for outstanding performance
• Comprehensive health and wellness programs
• Paid time off and holiday leave

• tip: To stand out in your application, highlight your customer service experience and skills, particularly in a digital or ecommerce context.
• tip: Make sure you have a stable and reliable internet connection, as well as a quiet and distraction-free workspace, to ensure you can provide excellent customer service in a remote environment.
• tip: Familiarize yourself with eBay's platform, policies, and procedures to demonstrate your knowledge and enthusiasm for the role.
• tip: Practice your communication skills, including active listening and clear articulation, to ensure you can effectively resolve customer issues and provide support.
• tip: Be prepared to provide examples of times when you had to handle difficult customer conversations or resolve complex issues, and explain how you approached those situations.
• tip: Research eBay's company culture and values to understand the type of candidate they are looking for and to show your passion for the brand and its mission.