Customer Solutions Architect
WFA Digital Insight
As remote work becomes the norm, the demand for skilled digital professionals who can drive data adoption and value realization has never been higher. With companies like Fivetran leading the charge in making data access simple and reliable, the market for Customer Solutions Architects is booming. According to recent statistics, the need for data-driven specialists grew by 25% in the last year alone, with a significant portion of this growth attributed to the APAC region. In this role, you'll have the chance to work with a cutting-edge platform, leveraging your technical expertise to drive business growth and expansion. What sets Fivetran apart is its commitment to innovation and customer satisfaction, making it an attractive opportunity for those looking to make a real impact in the industry. Before applying, candidates should be prepared to showcase their technical prowess, as well as their ability to communicate complex ideas to both technical and non-technical stakeholders.
Job Description
About the Role
The Customer Solutions Architect is a critical component of Fivetran's Enterprise team, focused on driving adoption, value realization, and expansion across the company's existing customer base. As the primary post-sales technical owner for Enterprise customers, you will work closely with Account Executives and Sales Engineers to ensure that customers not only successfully deploy Fivetran but continue to scale and expand its usage over time. This role operates as a technical account manager and strategic advisor, acting as the bridge between initial onboarding success and long-term growth.The CSA owns the technical narrative post-go-live, guiding customers through architecture evolution, adoption, and expansion initiatives. Unlike implementation-focused roles, the CSA is a non-billable, expansion-focused position, measured on driving incremental ARR, adoption, and Net Revenue Retention (NRR). You will act as a trusted advisor, advocate, and accelerator for your customers, ensuring they derive maximum value from their data investments while aligning their technical roadmap with Fivetran's platform capabilities.
Fivetran's mission has remained constant since its founding: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. The company is proud that more organizations continue to leverage its technology every day to become truly data-driven.
What You Will Do
- Own post-sales technical engagement across assigned Enterprise accounts
- Drive adoption, optimization, and ongoing usage of Fivetran
- Deliver enablement sessions, workshops, and best-practice guidance
- Monitor account health signals (usage, performance, support trends) and proactively intervene where needed
- Collaborate with internal stakeholders to identify and prioritize opportunities for growth and expansion
- Develop and maintain deep technical relationships with key customer stakeholders
- Stay up-to-date with industry trends, competitor activity, and emerging technologies
- Provide input into the product roadmap, ensuring that customer needs are represented and addressed
- Work closely with the sales team to identify and pursue upsell and cross-sell opportunities
- Develop and execute strategic plans to drive customer adoption and expansion
What We Are Looking For
- 5+ years of experience in a technical role, preferably in a customer-facing capacity
- Strong understanding of data integration, data warehousing, and data analytics
- Experience with cloud-based data platforms such as Snowflake, Databricks, BigQuery, or Redshift
- Proficiency in SQL, Python, and other programming languages
- Experience with data integration tools and technologies, including ETL, ELT, and data pipelines
- Strong problem-solving skills, with the ability to analyze complex technical issues and develop creative solutions
- Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders
- Experience working with enterprise customers, preferably in a B2B software or technology context
- Strong business acumen, with the ability to understand customer needs and develop strategic plans to address them
Nice to Have
- Experience with Fivetran's platform and technology
- Knowledge of data governance, data quality, and data security best practices
- Experience with Agile development methodologies and version control systems such as Git
- Certification in data-related fields, such as data science, data engineering, or data analytics
- Experience working in a remote or distributed team environment
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a cutting-edge technology platform and a leader in the data integration space
- Collaborative and dynamic work environment
- Professional development opportunities, including training and certification programs
- Flexible work arrangements, including remote work options
- Access to the latest tools and technologies
- Recognition and reward programs for outstanding performance
- Comprehensive health and wellness programs, including mental health support
Additional Information
This is a full-time, remote position based in Japan, offering a unique opportunity to work with a global company and a diverse range of customers. Fivetran is committed to diversity, equity, and inclusion, and welcomes applications from qualified candidates of all backgrounds. If you're passionate about data, technology, and customer success, and are looking for a challenging and rewarding role, we encourage you to apply.How to Stand Out
- To stand out in your application, be sure to highlight your technical expertise, particularly in areas such as data integration, data warehousing, and data analytics.
- Make sure you have a solid understanding of Fivetran's platform and technology, as well as the company's mission and values.
- Prepare to back up your claims with specific examples from your past experience, demonstrating your ability to drive adoption and value realization in a customer-facing role.
- Be ready to discuss your experience working with enterprise customers, and how you've developed and executed strategic plans to drive customer growth and expansion.
- Don't be afraid to show your passion for data and technology, and highlight any relevant certifications or training programs you've completed.
- Research the company culture and values, and be prepared to discuss how you align with them and how you can contribute to the team's success.
- Keep your resume and online profiles up-to-date, showcasing your skills and experience in a clear and concise manner.
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