Customer Success Associate

CloseClose·Remote(Anywhere in the World)·Work From Anywhere
Customer Success

WFA Digital Insight

As the demand for skilled customer success professionals continues to rise, with a 27% growth in job openings in the last year, Close is looking for a talented Customer Success Associate to help drive retention and growth. With the shift to remote work, companies are focusing on building strong relationships with their customers, making this role a critical component of Close's success. Candidates with experience in B2B SaaS, sales, or customer success will be well-equipped to excel in this position. Before applying, consider how your skills align with the needs of a fast-paced, remote environment and be prepared to showcase your ability to build strong relationships with customers.

Job Description

About the Role

The Customer Success Associate role at Close is designed to help drive retention and growth among new customers. As a key member of the Customer Success team, you will work closely with a variety of startups and growing companies, acting as their Close consultant and setting them up for success on the platform. Your focus will be on proactively reaching out to new customers to book account reviews, where you will help them build strong sales processes within Close.

In this role, you will have the opportunity to make a real impact for the scaling businesses you work with, directly increasing customer retention. You will report to the Manager of Customer Success and work closely with the Success team leaders, as well as the current CSM team.

The ideal candidate will have a strong background in B2B SaaS, with a preference for candidates with frontline sales experience or experience working for a CRM platform or sales enablement tool. You will be energized by working independently in a fast-paced environment and be able to build rapport with customers quickly.

What You Will Do

  • Virtually train and onboard new and existing customers
  • Proactively reach out to high-potential new customers
  • Research to identify high-growth and at-risk customers
  • Communicate effectively via multiple platforms with all Close customers, including co-founders, executives, and sales teams
  • Work closely with Success and Sales teams on seamless customer transitions
  • Identify expansion opportunities and upsell customers
  • Host and manage recurring office hours, group trainings, and interactive demos to support customers
  • Book account reviews with new customers to help them build strong sales processes within Close
  • Provide consultation and advice to customers via email and face-to-face on Zoom

What We Are Looking For

  • At least one year of experience with B2B SaaS
  • Frontline sales experience or experience working for a CRM platform or sales enablement tool
  • Clear, precise communication skills, both verbally and in writing
  • Ability to work independently in a fast-paced environment
  • Strong emotional intelligence, with the ability to understand and empathize with the needs of others
  • Experience working in a startup, ideally in a remote environment
  • Physical presence in the U.S. and proficiency in English
  • Preference for candidates in ET, CT, MT, and PT time zones

Nice to Have

  • Experience with sales tools or CRM platforms
  • Background in sales or customer success
  • Familiarity with working in a 100% remote environment
  • Strong technical skills, with the ability to learn new tools and software quickly

About the Company

Close is a bootstrapped and profitable company that has been building a CRM that gets out of the way and helps teams sell more, faster. With a strong focus on helping small and scaling businesses succeed, Close is committed to providing the best possible experience for its customers. As a 100% remote company, Close values flexibility, autonomy, and open communication, and is proud of its ~100 person team.

Benefits and Perks

  • Competitive salary
  • Opportunity to work with a growing and successful company
  • Flexible, remote work environment
  • Access to the latest tools and software
  • Professional development opportunities
  • Collaborative and supportive team environment
  • Recognition and rewards for outstanding performance
  • Comprehensive benefits package, including health insurance and retirement plan

How to Stand Out

  • Be prepared to showcase your experience with B2B SaaS and sales tools, and highlight any relevant certifications or training.
  • Tailor your resume and cover letter to the specific requirements of the role, and be sure to include any relevant keywords.
  • Develop a strong understanding of Close's products and services, and be prepared to discuss how you can contribute to the company's success.
  • Practice your communication skills, and be prepared to provide examples of times when you have effectively communicated with customers or colleagues.
  • Consider creating a portfolio or examples of your work, to demonstrate your skills and experience to potential employers.
  • Don't be afraid to ask questions during the interview process, and be sure to express your enthusiasm for the role and the company.
  • Research the company culture and values, and be prepared to discuss how you align with them.

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