Customer Success Associate (USA Only - 100% Remote)

CloseClose·Remote(USA - Remote)
Customer Success

WFA Digital Insight

As demand for effective sales tools surges, companies like Close are scaling their customer success teams to drive growth. With a 100% remote team, Close stands out in the market. To succeed in this role, candidates need strong digital skills and the ability to build rapport with customers quickly. With the remote job market booming, this role offers a chance to work with a variety of startups and scaling businesses.

Job Description

About the Role

Close is seeking a Customer Success Associate to drive retention and growth among new customers. In this role, you will work with a variety of startups and growing companies, connecting directly with Founders and CEOs to set them up for success on the Close platform.

Responsibilities

  • Proactively reach out to new customers to book account reviews and help them build strong sales processes within Close.
  • Act as a Close consultant, providing consultation and advice to customers via Zoom and email.

Requirements

  • At least one year of experience in a customer success role with B2B SaaS.
  • Preference given to candidates with frontline sales experience or experience working for a CRM platform or sales enablement tool.
  • Clear, precise communication skills, both verbal and written.
  • Ability to work independently in a fast-paced environment and build rapport with customers quickly.

How to Stand Out

  • Develop a strong understanding of sales tools and CRM platforms to stand out in the application process.
  • Showcase your ability to work independently and manage competing demands on your time.
  • Prepare examples of how you've driven customer growth and retention in previous roles.
  • Be ready to discuss your experience with digital sales processes and how you've helped customers succeed.
  • Highlight your excellent communication skills, both written and verbal, and your ability to build rapport with customers quickly.

This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.