Customer Success - Central Eastern Europe

About the Role

As a key member of the Customer Success team, you will be responsible for measuring success through Net Revenue Retention and New Product Expansion, with a strong emphasis on sustained multi-product adoption. You will also work closely with the Sales, Engineering, and Customer Success leadership teams to drive technical success and durable revenue growth. With a focus on building and executing a playbook, rather than simply following one, this role is ideal for a self-motivated and adaptable professional who is excited to make a lasting impact.

The role will be part of a high-velocity team with a lean and autonomous structure, where minimal bureaucracy allows for rapid experimentation and innovation. With a commitment to excellence and AI-first approach, Elevenlabs is a company that values creativity, commitment, and a willingness to learn and grow.

What You Will Do

• Partner with enterprise customers across Central and Eastern Europe to drive the adoption of the Elevenlabs platform
• Develop and execute tailored onboarding and enablement tactics for multiple products
• Analyze product usage and performance signals to identify friction points and areas for improvement
• Collaborate with customers to understand their needs and develop strategies for sustained multi-product adoption
• Measure success through Net Revenue Retention and New Product Expansion
• Work closely with the Sales, Engineering, and Customer Success leadership teams to drive technical success and durable revenue growth
• Identify expansion opportunities and drive renewals and upsells
• Develop and maintain relationships with key stakeholders and decision-makers
• Stay up-to-date with industry trends and developments in AI and customer success

What We Are Looking For

• 7+ years of experience in Customer Success or Account Management, supporting complex B2B SaaS, Developer Tools, or AI/ML products
• Proven track record of driving adoption and revenue growth in a fast-paced environment
• Strong understanding of the Central and Eastern European market and its unique challenges and opportunities
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and stakeholders
• Strong analytical and problem-solving skills, with the ability to analyze complex data sets and develop creative solutions
• Experience with GTM and Excel, with the ability to develop and maintain complex spreadsheets and models
• Strong business acumen, with a deep understanding of the business and market context

Nice to Have

• Experience with AI-powered customer success platforms and tools
• Knowledge of the Polish and Russian languages, with the ability to communicate effectively with customers and stakeholders in these languages
• Experience working in a high-velocity team with a lean and autonomous structure

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a pioneering company in the AI industry
• Collaborative and dynamic work environment with a global team
• Professional development and growth opportunities, with a focus on learning and innovation
• Annual company offsite and social travel stipend to meet with colleagues and attend industry events
• Co-working stipend and remote work arrangement to support flexibility and work-life balance
• Access to the latest tools and technologies, including AI-powered customer success platforms and tools
• Recognition and reward for outstanding performance and contributions to the company's success

• Make sure to highlight your experience with GTM and Excel in your application, as these skills are essential for success in this role.
• Be prepared to provide specific examples of your experience driving adoption and revenue growth in a fast-paced environment.
• Show a deep understanding of the Central and Eastern European market and its unique challenges and opportunities.
• Be prepared to discuss your experience working with AI-powered customer success platforms and tools, and how you can apply this expertise to drive success in this role.
• Don't be afraid to ask questions about the company culture and values, and how they impact the way the team works and collaborates.
• Make sure to research the company and its products, and be prepared to discuss how you can contribute to its continued growth and success.
• Be prepared to provide examples of your analytical and problem-solving skills, and how you can apply these skills to drive success in this role.