Customer Success Digital Programs Manager
Customer Success
WFA Digital Insight
As demand for customer success specialists with strong digital skills grows, Mixpanel's Customer Success Digital Programs Manager role stands out. With a focus on data-driven decision making, this position requires a unique blend of technical and interpersonal skills. Candidates should be prepared to showcase their ability to drive business outcomes and leverage INTELLIGENCE to inform their strategies.
Job Description
About the Role
Mixpanel is seeking a detail-oriented and execution-focused Digital Programs Manager to design, build, and run digital programs that support a high-quality customer experience.Responsibilities
- Partner with Account Executives, Account Managers, Product, Engineering, and Support to deliver on customer value
- Develop and execute onboarding, adoption, and engagement programs for scaled customers
- Continuously improve programs based on data and feedback
Requirements
- Strong digital skills with experience in managing digital workflows and programs
- Ability to work closely with cross-functional teams
How to Stand Out
- Familiarize yourself with Mixpanel's event analytics platform and be prepared to discuss how you've used similar tools in previous roles
- Showcase your problem-solving skills and ability to drive business outcomes through data-driven decision making
- Highlight any experience you have with automation and workflow optimization
- Be prepared to discuss your approach to change management and customer success
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.