Customer Success Engineer (APAC, Remote)
WFA Digital Insight
The demand for skilled customer success engineers in the APAC region has surged, with a 25% increase in job openings in 2025. As companies like Perplexity invest in AI-powered solutions, professionals with expertise in technical troubleshooting and customer advocacy are in high demand. With its innovative approach to search technology, Perplexity stands out as a company that values customer experience and technical excellence. Before applying, candidates should be aware that fluency in English and Japanese is required, and a strong technical background is essential. The ability to drive strategic initiatives and build strong relationships with customers will be key to success in this role.
Job Description
About the Role
The Customer Success Engineer role at Perplexity is a unique opportunity to work at the forefront of AI-powered search technology. As a key member of the technical troubleshooting team, you will provide expert guidance to customers and internal teams, driving strategic initiatives to improve the user experience. The role involves collaborating closely with the Enterprise, Mobile, and API teams to resolve complex technical issues and develop scalable solutions.As a Customer Success Engineer, you will be responsible for becoming a technical expert for Perplexity's API and product offerings. You will serve as a dedicated technical resource and advocate for the company's most important customers, providing in-depth troubleshooting assistance and educating them on optimal use of the platforms. Your contributions will be vital in building knowledge within the team and driving process improvements.
The role is based in Tokyo, but you will be working remotely, which requires strong communication and project management skills. You will need to be able to work independently and as part of a global team, with a focus on delivering exceptional customer experiences.
What You Will Do
- Become a technical expert for Perplexity's API and product offerings, providing guidance to customers and internal teams.
- Serve as a dedicated technical resource and advocate for Perplexity's most important customers, resolving complex technical issues and developing scalable solutions.
- Collaborate with the Enterprise, Mobile, and API teams to resolve issues, engaging leaders internally or with customers and coordinating resources across multiple teams as needed.
- Translate learnings from customer issues into strategic initiatives, working with Engineering, Customer Experience, and Go-To-Market teams to implement improvements and automations.
- Build strong relationships with customer leaders and operators to ensure the success of their applications.
- Develop and maintain technical documentation and knowledge base articles to support customer success.
- Partner with the sales team to provide technical support and guidance to customers during the sales process.
- Conduct technical workshops and training sessions for customers to improve their understanding of Perplexity's products.
- Analyze customer feedback and sentiment to identify areas for improvement and develop strategies to address them.
What We Are Looking For
- Fluency in English and Japanese.
- 7+ years of experience in software engineering or similar roles, with a focus on application development, tooling, and automation.
- Excellent proficiency in Python/NodeJS and developing scalable applications.
- Good knowledge of a Cloud Service Provider (e.g. AWS) platform.
- Hands-on experience in using Agentic Coding (Claude Code, Codex, etc.).
- Bachelor's degree in Computer Science or a related field.
- Proven ability to identify technical pain points in both solutions and customers' implementations.
- Strong technical troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
Nice to Have
- Business-level proficiency in Korean/Mandarin languages.
- Strong track record of building relationships with customers and cross-functional teams to drive performance improvements.
- Humble attitude, eagerness to help others, and willingness to acquire new knowledge to support team and customer success.
- Ability to operate with high efficiency, adeptly switch between contexts, work on multiple projects simultaneously, and prioritize effectively.
Benefits and Perks
- Competitive salary and benefits package.
- Opportunity to work with a cutting-edge AI-powered search technology.
- Collaborative and dynamic work environment.
- Professional development and growth opportunities.
- Flexible working hours and remote work arrangements.
- Access to the latest tools and technologies.
- Recognition and reward for outstanding performance.
- Comprehensive health and wellness program.
How to Stand Out
- Ensure you have a strong understanding of AI-powered search technology and its applications.
- Develop a portfolio that showcases your technical expertise and problem-solving skills.
- Practice your communication and customer service skills, as they are essential for success in this role.
- Be prepared to provide examples of your experience working with cross-functional teams and driving strategic initiatives.
- Research Perplexity's products and services to demonstrate your knowledge and interest in the company.
- Consider learning Korean or Mandarin to enhance your language skills and increase your competitiveness.
- Be prepared to discuss your experience with Cloud Service Providers and Agentic Coding.
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