Customer Success Engineer, Digital

## About the Role Gitlab's Digital Success team is seeking a Customer Success Engineer to build and scale customer success programs, helping thousands of customers adopt and engage with the platform. This is a technical role that requires a deep understanding of digital success programs and the ability to work asynchronously across regions.

## Responsibilities - Own distinct areas of customer success programs - Collaborate with team members to keep programs running reliably across a large book of business - Work with tools like Gainsight, Marketo, and Zoom to iterate quickly based on engagement signals

## Requirements - Technical expertise in areas related to customer success and digital transformation - Experience with tools like Gainsight, Marketo, and Zoom - Ability to work asynchronously and collaborate with team members across regions

## Benefits - Opportunity to work with a leader in DevSecOps and digital transformation - Collaborative and high-performance culture driven by values and continuous knowledge exchange

- Tip: Showcase your experience with Gainsight and Marketo, and highlight your ability to work with data to drive engagement signals.

• Tip: Be prepared to discuss your technical expertise and how you've applied it to drive customer success in previous roles.
• Tip: Emphasize your ability to work asynchronously and collaborate with team members across regions, as this is a key aspect of the role.
• Tip: Consider creating a portfolio that demonstrates your technical skills and experience with customer success programs.
• Tip: Research Gitlab's values and culture to understand how they align with your own goals and expectations, and be prepared to discuss this during the interview process.