Customer Success Engineer, EMEA

GitlabGitlab·Remote(Remote, EMEA)·Work From Anywhere
Customer Success
AdjustExcel

WFA Digital Insight

As demand for digital transformation accelerates, companies like Gitlab are seeking experts who can drive technical guidance and adoption. With the remote job market booming, Customer Success Engineers with skills in Adjust and Excel are in high demand. Before applying, candidates should understand the importance of AI-driven productivity and be ready to collaborate with industry leaders.

Job Description

About the Role

The Customer Success Engineer provides deep technical expertise on GitLab solutions and best practices, guiding customers through the post-sales process. This role involves collaborating with Account Executives and Renewals Managers to drive product adoption, renewal, and expansion.

Responsibilities

  • Engage with customers via Zoom calls and emails as a technical consultant and advisor
  • Provide technical, architectural, and best practice guidance
  • Drive measurable business outcomes, leading to product adoption, renewal, and expansion

Requirements

  • Proficiency in Adjust and Excel

Nice to Have

  • Experience with AI-driven productivity tools

Benefits

  • Opportunity to work with a high-performance culture driven by values and continuous knowledge exchange

How to Stand Out

  • Be prepared to demonstrate your technical expertise in Adjust and Excel, and show how you've applied these skills in previous roles.
  • Highlight your experience working with customers in a technical consultancy capacity, and your ability to drive business outcomes.
  • Showcase your understanding of AI-driven productivity and how you incorporate it into your workflow.
  • Prepare examples of times when you've successfully collaborated with cross-functional teams to achieve customer success goals.
  • When negotiating salary, be sure to research the market average for Customer Success Engineers in the EMEA region and highlight your relevant experience.

This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.