Customer Success Engineer, EMEA
WFA Digital Insight
The demand for skilled Customer Success Engineers in the DevSecOps space has seen significant growth, with companies like Gitlab at the forefront. As the industry continues to evolve, professionals with expertise in adjusting and optimizing technical solutions are in high demand. With over 50 million registered users, Gitlab is a major player, and this role offers a chance to work with a wide range of customers and technologies. Before applying, candidates should be aware of the importance of staying up-to-date with the latest DevSecOps tools and trends, as well as having excellent communication skills to effectively guide customers.
Job Description
About the Role
The Customer Success Engineer role at Gitlab is a technical consultancy and advisor position that provides deep subject matter expertise on GitLab technical and product solutions and best practices. As a Customer Success Engineer, you will work closely with customers to understand their technical needs and provide guidance on how to implement GitLab solutions to achieve their business objectives. You will be part of a high-performance team that values innovation, collaboration, and continuous learning.The role entails working with customers via Zoom calls and emails to provide technical guidance and support during the post-sales process. You will also collaborate with Account Executives and Renewals Managers to provide customer-facing subject matter expertise and drive the achievement of measurable value for customers.
Gitlab is a company that embraces AI as a core productivity multiplier, and all team members are expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. The company values diversity, inclusion, and belonging, and is committed to creating a work environment that is respectful, empathetic, and supportive of all employees.
What You Will Do
- Engage with customers via Zoom calls and emails to provide technical guidance and support during the post-sales process
- Provide technical, architectural, and best practice guidance to customers
- Drive the achievement of measurable value for customers, leading to product adoption, renewal, and expansion
- Align with Account Executives and Renewals Managers to provide customer-facing subject matter expertise
- Focus on solution-based programs that are customized to fit an individual customer’s needs
- Develop and collaborate on customer workshops, demos, and other enablement programs
- Maintain specialty competency in one or more technologies related to GitLab’s market focus
- Continuously improve professional skills with a focus on personal mastery and team learning
- Contribute to our docs, YouTube channel, and other enablement programs
What We Are Looking For
- Experience with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning) to provide in-depth customer guidance and enablement
- Proficiency using DevSecOps tools or highly technical tooling in adjacent fields
- Specialization in GitLab use cases to provide in-depth guidance and enablement to customers of all sizes
- Technical experience in development or systems engineering
- Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems
- Ability to become a trusted technical advisor to customer and business leaders
- Exceptional verbal, presentation, and written communication skills
Nice to Have
- Experience with Adjust and Excel
- Knowledge of DevSecOps tools and technologies
- Certification in a relevant field
Benefits and Perks
- Opportunity to work with a wide range of customers and technologies
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Flexible working hours and remote work options
- Access to the latest DevSecOps tools and technologies
- Competitive compensation and benefits package
How to Stand Out
- Tip: Make sure to highlight your experience with DevSecOps tools and technologies in your resume and cover letter.
- To stand out, create a portfolio that showcases your technical expertise and ability to communicate complex concepts to non-technical stakeholders.
- Prepare to talk about your experience with GitLab use cases and how you can apply your skills to drive customer success.
- Be ready to discuss your approach to continuous learning and professional development, and how you stay up-to-date with the latest DevSecOps trends and technologies.
- When negotiating salary, consider the value of the company’s benefits and perks, such as flexible working hours and remote work options, in addition to the base compensation.
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