Customer Success - LATAM

About the Role

The role is highly dynamic and requires a strong ability to analyze performance data, identify areas of improvement, and implement strategies that enhance accuracy, reliability, and user satisfaction. You will also be responsible for expanding existing relationships with clients, identifying opportunities for cross-sell and upsell, and collaborating with internal teams to drive revenue growth.

Elevenlabs operates with a high-velocity approach, emphasizing rapid experimentation, lean autonomous teams, and minimal bureaucracy. This environment demands professionals who are adaptable, innovative, and passionate about creating lasting positive impact. If you thrive in fast-paced settings and are committed to delivering exceptional results, this role could be an ideal fit.

What You Will Do

• Partner directly with enterprise clients in the LATAM region to design and deploy conversational agents on the ElevenLabs Agents Platform.
• Advise clients on best practices for agent design, personas, conversation flows, tool integrations, and voice customization.
• Analyze agent performance data and conversational logs to identify areas for optimization and improvement.
• Develop and implement strategies to enhance agent accuracy, user experience, and reliability at scale.
• Guide clients through the integration of agents with existing data sources and systems.
• Collaborate with internal teams, including Sales, Engineering, and Customer Success, to drive technical success into durable revenue growth and long-term customer commitment.
• Identify expansion opportunities and drive cross-sell and upsell initiatives to existing clients.
• Own expansion outcomes across a defined portfolio of enterprise accounts, with a focus on net revenue retention and sustained multi-product adoption.
• Stay updated on industry trends, competitor activity, and emerging technologies to continuously improve customer success strategies.
• Participate in the development of case studies, success stories, and other content that showcases the value of Elevenlabs' solutions.

What We Are Looking For

• 5+ years of experience in Customer Success or Account Management, preferably in the SaaS, developer tools, or AI/ML sectors, with a focus on the Spanish LATAM region.
• Fluency in both Spanish and English is required.
• Experience with building and deploying conversational agents or similar AI-driven solutions is highly desirable.
• Strong analytical skills, with the ability to interpret complex data sets and develop actionable insights.
• Excellent communication and interpersonal skills, with a proven track record of building strong relationships with clients and internal stakeholders.
• Ability to work in a fast-paced, dynamic environment with minimal supervision.
• Experience with project management tools and methodologies is a plus.
• Familiarity with AI and machine learning concepts, as well as cloud-based technologies.

Nice to Have

• Experience working with AI-first companies or startups.
• Knowledge of programming languages such as Python, Java, or C++.
• Certification in customer success or a related field.
• Experience with sales and marketing automation platforms.
• Participation in industry conferences or workshops related to AI, customer success, and SaaS.

Benefits and Perks

• Competitive salary and benefits package.
• Opportunity to work with a cutting-edge AI company that is pioneering the future of human-technology interaction.
• Annual discretionary stipend for professional development and learning.
• Annual company offsite to meet and collaborate with colleagues from around the world.
• Co-working stipend for remote workers.
• Health insurance and retirement plan options.
• Flexible working hours and remote work arrangements.
• Access to the latest technologies and tools in the AI and SaaS industries.

• Highlight your analytical skills: Showcase your ability to analyze complex data, identify trends, and develop actionable insights that drive business outcomes.
• Emphasize your experience with AI-driven solutions: If you have experience with AI, machine learning, or conversational agents, make sure to highlight this in your application, as it's highly relevant to the role.
• Prepare to talk about customer success strategies: Be ready to discuss your approach to customer success, including how you build relationships, identify expansion opportunities, and drive revenue growth.
• Showcase your knowledge of the LATAM market: Demonstrate your understanding of the LATAM region, including market trends, consumer behavior, and the competitive landscape.
• Research Elevenlabs' culture and values: Before applying, make sure you understand the company's unique culture and values, and be prepared to discuss how your skills and experience align with these.
• Develop a strong portfolio: Create a portfolio that showcases your achievements in customer success, including case studies, success stories, and metrics that demonstrate your impact.
• Be ready for a dynamic interview process: Elevenlabs is known for its high-velocity approach, so be prepared for a fast-paced and potentially unconventional interview process that may include scenario-based questions or challenging problem-solving exercises.