Customer Success Manager, Ads Solutions

About the Role

The Ads Solutions team is at the forefront of OpenAI's mission to ensure the widespread adoption of artificial intelligence. By partnering closely with advertisers, the team informs the development of products and solutions that drive meaningful revenue growth while maintaining strong standards for user trust and platform integrity. As a Customer Success Manager, you will play a vital role in this effort, working closely with cross-functional teams to resolve issues, enhance platform value, and identify opportunities for growth.

What You Will Do

• Own and manage relationships with a portfolio of advertising partners, serving as their primary point of contact
• Guide advertisers through the onboarding and campaign launch process to ensure strong adoption of OpenAI's ads products
• Analyze campaign performance, providing clear, actionable recommendations to improve outcomes
• Identify opportunities to expand partnerships through increased product adoption and incremental investment
• Partner with Sales to drive long-term partner growth and with internal teams to continuously improve the advertiser experience
• Surface advertiser feedback and insights to inform product improvements and long-term strategy
• Help build scalable processes and best practices that support the growth of OpenAI's advertising ecosystem
• Develop and maintain a deep understanding of OpenAI's products and services
• Stay up-to-date with industry trends and developments in digital advertising
• Collaborate with cross-functional teams to resolve issues and enhance platform value

What We Are Looking For

• 5-10+ years of experience in digital advertising, account management, customer success, consulting, or a related client-facing role
• Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment
• Comfort interpreting performance data and translating insights into strategic recommendations
• Experience with data querying (e.g., SQL, advanced Excel/Google Sheets)
• Ability to communicate clearly and build trust with both technical and non-technical stakeholders
• Operate with ownership and accountability in fast-moving, evolving environments
• Demonstrate sound judgment and a commitment to user trust and responsible platform growth
• Strong understanding of the digital advertising ecosystem and the role of AI in driving business growth

Nice to Have

• Experience with AI-powered advertising solutions
• Knowledge of digital advertising platforms and technologies
• Certification in digital marketing or a related field
• Experience working in a hybrid or fully remote work environment

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a cutting-edge AI-powered advertising platform
• Collaborative, dynamic work environment with a team of experienced professionals
• Flexible working hours and remote work options
• Professional development opportunities and access to industry events and conferences
• Access to the latest tools and technologies in digital advertising
• Recognition and reward for outstanding performance and contributions

• Develop a strong understanding of OpenAI's products and services to effectively communicate their value to advertisers
• Showcase your ability to analyze campaign performance data and provide actionable insights
• Highlight your experience in managing complex relationships and driving business growth in the digital advertising space
• Be prepared to discuss your approach to building scalable processes and best practices in customer success
• Demonstrate your knowledge of the digital advertising ecosystem and the role of AI in driving business growth
• Show your commitment to responsible platform growth and user trust