Customer Success Manager - Ads Solutions

About the Role

The Ads Solutions team at Openai is committed to delivering exceptional results for advertisers while maintaining the highest standards of user trust and platform integrity. As a Customer Success Manager, you will be expected to analyze campaign performance, provide actionable recommendations, and identify opportunities to expand partnerships. You will work closely with cross-functional teams, including Sales, Product, Analytics, Policy, and Operations, to resolve issues and enhance the overall advertiser experience.

The ideal candidate for this role will have a strong background in digital advertising, with a proven track record of managing advertiser relationships and driving growth. You should be comfortable interpreting performance data, translating insights into strategic recommendations, and communicating clearly with both technical and non-technical stakeholders.

What You Will Do

• Own relationships with a portfolio of advertising partners, serving as their primary point of contact
• Guide advertisers through the onboarding process and campaign launches to ensure strong adoption of Openai's ads products
• Analyze campaign performance and provide clear, actionable recommendations to improve outcomes
• Identify opportunities to expand partnerships through increased product adoption and incremental investment
• Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value
• Surface advertiser feedback and insights to inform product improvements and long-term strategy
• Help build scalable processes and best practices that support the growth of Openai's advertising ecosystem
• Develop and maintain a deep understanding of the digital advertising landscape, including trends, technologies, and platforms
• Stay up-to-date with industry developments and emerging trends in artificial intelligence and machine learning

What We Are Looking For

• 5-10+ years of experience in digital advertising, account management, customer success, consulting, or a related client-facing role
• Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment
• Strong analytical skills, with the ability to interpret performance data and translate insights into strategic recommendations
• Experience with data querying (e.g., SQL, advanced Excel/Google Sheets)
• Excellent communication and relationship-building skills, with the ability to build trust with both technical and non-technical stakeholders
• Ability to operate with ownership and accountability in fast-moving, evolving environments
• Sound judgment and a commitment to user trust and responsible platform growth
• Strong problem-solving skills, with the ability to navigate complex issues and develop creative solutions
• Experience working in a hybrid or remote work environment, with the ability to collaborate effectively with distributed teams

Nice to Have

• Experience working with artificial intelligence or machine learning technologies
• Familiarity with Openai's advertising platform and products
• Knowledge of the German or European digital advertising market
• Experience working in a startup or scale-up environment
• Certification in digital marketing or a related field

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a talented team of professionals who are passionate about shaping the future of artificial intelligence
• Collaborative and dynamic work environment, with a strong focus on innovation and creativity
• Flexible working hours and remote work options
• Access to cutting-edge technologies and tools, including Openai's advertising platform and products
• Professional development opportunities, including training and education programs
• Recognition and reward programs, including bonuses and stock options
• Comprehensive health and wellness programs, including mental health support and fitness classes
• Social events and team-building activities, including quarterly offsites and annual company-wide gatherings

• Tip: When applying for this role, be sure to highlight your experience working with data and analytics tools, such as Excel or SQL, and provide examples of how you have used these skills to drive business growth.
• Tip: Be prepared to discuss your understanding of the digital advertising landscape, including trends, technologies, and platforms, and how you stay up-to-date with industry developments.
• Tip: Showcasing your ability to communicate complex technical concepts to non-technical stakeholders is crucial in this role, so be prepared to provide examples of how you have done this in the past.
• Tip: Since Openai is a company that values innovation and creativity, be prepared to think creatively and outside the box when approaching problems and developing solutions.
• Tip: Highlighting your experience working in a hybrid or remote work environment and your ability to collaborate effectively with distributed teams will be beneficial in this role.
• Tip: Be prepared to discuss your commitment to responsible AI development and its impact on the advertising ecosystem, and how you plan to contribute to this effort in your role as Customer Success Manager.