Customer Success Manager - Ads Solutions
WFA Digital Insight
The demand for skilled customer success managers in the digital advertising space grew significantly in recent years, with a focus on building strong relationships and driving revenue growth. As a hub for digital innovation, Paris is an ideal location for this role. Openai's commitment to responsible AI development and adoption makes this an attractive opportunity for those passionate about the intersection of technology and ethics. With the right skills, such as proficiency in Excel and experience in digital advertising, candidates can thrive in this fast-paced environment. Before applying, candidates should be aware of the importance of balancing advertiser needs with platform integrity and user trust.
Job Description
## About the Role The Customer Success Manager position at Openai is a critical role that sits at the intersection of relationship management, strategy, and execution. This position is based in the Paris office and involves managing a portfolio of advertising partners, serving as their primary point of contact, and guiding them through onboarding and campaign launches. The goal is to ensure strong adoption of Openai's ads products and drive meaningful revenue growth while maintaining high standards for user trust and platform integrity.
As a Customer Success Manager, you will be working closely with the Sales team to drive long-term partner growth and with internal teams to continuously improve the advertiser experience. This role requires a deep understanding of the digital advertising landscape, the ability to analyze campaign performance, and provide actionable recommendations to improve outcomes. The ideal candidate will have experience in managing advertiser or agency relationships in a platform, publisher, or adtech environment and be comfortable interpreting performance data.
Openai's mission is to ensure the responsible and widespread adoption of artificial intelligence, and this role plays a significant part in achieving that mission by ensuring that the advertising solutions developed are not only effective but also align with the company's values of safety, human needs, and transparency.
## What You Will Do - Own relationships with a portfolio of advertising partners, serving as their primary point of contact.
- Guide advertisers through onboarding and campaign launches to ensure strong adoption of Openai's ads products.
- Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.
- Identify opportunities to expand partnerships through increased product adoption and incremental investment.
- Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.
- Surface advertiser feedback and insights to inform product improvements and long-term strategy.
- Help build scalable processes and best practices that support the growth of Openai's advertising ecosystem.
- Develop and maintain a deep understanding of the digital advertising market and the needs of Openai's advertising partners.
- Collaborate with the Sales team to identify new business opportunities and grow existing partnerships.
- Work closely with the Product team to provide feedback on product development and ensure that advertising solutions meet the needs of partners.
- Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment.
- Ability to interpret performance data and translate insights into strategic recommendations.
- Proficiency in data querying (e.g., SQL, advanced Excel/GSheet).
- Excellent communication skills, with the ability to build trust with both technical and non-technical stakeholders.
- Experience working in fast-moving, evolving environments with a high degree of ownership and accountability.
- Sound judgment and a commitment to user trust and responsible platform growth.
- Ability to work effectively in a hybrid work model, with 3 days in the office per week.
- Fluency in English, with additional languages being a plus.
- Knowledge of the French digital advertising market.
- Certification in digital marketing or a related field.
- Experience working with global teams and partners.
- Opportunity to work with a leading AI research and deployment company.
- Collaborative and dynamic work environment.
- Hybrid work model with 3 days in the office per week.
- Relocation assistance for new employees.
- Professional development opportunities.
- Access to the latest technologies and tools in digital advertising.
- A culture that values diversity, equity, and inclusion.
How to Stand Out
- tip: Ensure your resume and cover letter are tailored to the customer success role, highlighting your experience in digital advertising and account management.
- tip: Prepare examples of successful campaign launches and advertiser relationships you've managed in the past.
- tip: Familiarize yourself with Openai's products and mission to demonstrate your understanding of the company and its values.
- tip: Practice analyzing campaign performance data and providing actionable recommendations to improve outcomes.
- tip: Be prepared to discuss your experience working in fast-paced, evolving environments and how you handle ownership and accountability.
- tip: Research the current trends in digital advertising and the role of AI in this space to show your interest and knowledge.
- tip: Consider preparing questions about the company culture, the team you'll be working with, and opportunities for growth and development.
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