Customer Success Manager - Ads Solutions

About the Role

The Ads Solutions team at Openai is dedicated to fostering deep, meaningful relationships with advertisers. By understanding the intricate needs and goals of these partners, the team can inform the development of innovative products and solutions that propel mutual growth. The Customer Success Manager will be at the forefront of this effort, working closely with both internal teams and external partners to identify opportunities, resolve challenges, and enhance the overall value proposition of the platform.

As a critical component of Openai's mission to ensure the widespread and responsible adoption of artificial intelligence, the Customer Success Manager will embody the company's values of safety, human-centricity, and innovation. By navigating the complex landscape of digital advertising with empathy, strategic acumen, and technical prowess, the successful candidate will not only drive business outcomes but also contribute to the ethical development and deployment of AI technologies.

What You Will Do

• Manage a diverse portfolio of advertising partners, serving as their primary point of contact for all matters related to their campaigns and platform utilization.
• Develop and execute tailored onboarding strategies to ensure seamless integration and adoption of Openai's advertising solutions.
• Analyze campaign performance data to provide actionable insights and strategic recommendations that enhance advertiser outcomes and platform revenue.
• Collaborate with the Sales team to identify and pursue opportunities for partnership expansion, leveraging data-driven insights to inform growth strategies.
• Work cross-functionally with internal teams, including Product, Analytics, Policy, and Operations, to address partner needs, resolve issues, and enhance the platform's value proposition.
• Gather, analyze, and present feedback from advertisers to inform product development, improve user experience, and guide long-term strategic planning.
• Contribute to the development of scalable processes and best practices that support the growth and maturity of Openai's advertising ecosystem.
• Stay abreast of industry trends, technological advancements, and emerging opportunities in digital advertising, applying this knowledge to continuously improve partner satisfaction and platform competitiveness.
• Participate in the development of educational materials, workshops, and other initiatives aimed at empowering advertisers to maximize their use of the platform.

What We Are Looking For

• A minimum of 5 years of experience in digital advertising, account management, customer success, or a related field, with a proven track record of managing complex client relationships and driving mutual growth.
• Demonstrated expertise in interpreting performance data, identifying trends, and developing strategic recommendations that drive business outcomes.
• Experience with data analysis tools, including advanced Excel skills, and familiarity with data querying languages (e.g., SQL).
• Strong communication and interpersonal skills, with the ability to build trust and rapport with both technical and non-technical stakeholders.
• A results-driven mentality, with a focus on delivering high-quality outcomes and meeting or exceeding performance targets.
• Adaptability and resilience, with a proven ability to thrive in fast-paced, evolving environments.
• Commitment to upholding the highest standards of integrity, user trust, and platform responsibility.
• Experience working with cross-functional teams, including Sales, Product, and Operations, to achieve shared goals.

Nice to Have

• Previous experience working in a platform, publisher, or adtech environment, with a deep understanding of the digital advertising ecosystem.
• Familiarity with AI and machine learning concepts, and their applications in advertising technology.
• Certification in Google Ads, Meta Ads, or other relevant digital advertising platforms.
• Experience with project management tools and methodologies, to enhance organization and productivity.
• Fluency in multiple languages, to support the management of global advertising partnerships.

Benefits and Perks

• Competitive compensation package, reflecting the candidate's experience and qualifications.
• Opportunities for professional growth and development within a rapidly expanding and innovative company.
• Access to cutting-edge technologies and training programs, to support continuous learning and skill enhancement.
• Hybrid work model, with the option to work remotely and flexibly, aligned with the company's commitment to work-life balance.
• Relocation assistance for candidates moving to Dublin, to support a smooth transition.
• Comprehensive health insurance and wellness programs, to promote physical and mental well-being.
• Generous PTO policy, allowing for ample time to recharge and pursue personal interests.
• Participation in Openai's equity program, providing a stake in the company's future success.
• Exposure to a diverse and dynamic work environment, with a team of talented professionals passionate about AI and digital advertising.

• Ensure your resume and cover letter highlight specific examples of managing complex client relationships and driving revenue growth through digital advertising strategies.
• Develop a portfolio that showcases your ability to analyze campaign performance data and provide actionable recommendations to clients.
• Familiarize yourself with Openai's mission, values, and products to demonstrate your understanding of the company's unique position in the AI and digital advertising landscape.
• Prepare to discuss your experience with data analysis tools, including Excel and data querying languages, and how you apply these skills to inform strategic decisions.
• Be ready to provide examples of times when you had to navigate conflicting priorities, tight deadlines, and high-stakes decision-making in a fast-paced environment.
• Practice articulating how you stay current with industry trends and technological advancements, and how you see yourself contributing to the growth and innovation of Openai's advertising platform.
• Consider reaching out to current or former Openai employees for insights into the company culture and the role, to better understand the team's dynamics and expectations.