Customer Success Manager, Ads Solutions
WFA Digital Insight
As demand for AI-powered ad solutions continues to grow, with over 70% of marketers planning to increase their investment in AI-driven advertising, the need for skilled Customer Success Managers has never been more pressing. With the rise of remote work, companies like Openai are looking for professionals who can balance technical expertise with strong relationship-building skills. In this role, you'll have the opportunity to work with a cutting-edge platform and shape the future of digital advertising. Before applying, consider your experience in managing complex partnerships, analyzing campaign data, and driving revenue growth.
Job Description
About the Role
The Customer Success Manager role is a critical component of Openai's Ads Solutions team, which partners with advertisers to drive meaningful revenue growth and long-term success on the platform. As a Customer Success Manager, you will be responsible for managing a portfolio of partners, serving as their primary point of contact, and guiding them through the onboarding and campaign launch process. Your expertise will help inform the development of products and solutions that meet the needs of advertisers while maintaining strong standards for user trust and platform integrity.The Ads Solutions team is committed to ensuring the responsible and widespread adoption of artificial intelligence. As a key member of this team, you will work closely with internal stakeholders, including Sales, Product, Analytics, Policy, and Operations, to resolve issues and enhance platform value. Your ability to analyze campaign performance, provide actionable recommendations, and identify opportunities for growth will be essential in driving long-term partner success.
Openai is dedicated to creating a safe and inclusive environment for all users. As a Customer Success Manager, you will be expected to operate with a strong sense of ownership and accountability, demonstrating sound judgment and a commitment to user trust and responsible platform growth.
What You Will Do
- Own relationships with a portfolio of advertising partners, serving as their primary point of contact
- Guide advertisers through onboarding and campaign launches to ensure strong adoption of Openai's ads products
- Analyze campaign performance and provide clear, actionable recommendations to improve outcomes
- Identify opportunities to expand partnerships through increased product adoption and incremental investment
- Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value
- Surface advertiser feedback and insights to inform product improvements and long-term strategy
- Help build scalable processes and best practices that support the growth of Openai's advertising ecosystem
- Develop and maintain a deep understanding of the advertising industry, including trends, challenges, and opportunities
- Collaborate with internal stakeholders to create and deliver training programs, webinars, and other educational resources
- Stay up-to-date with the latest developments in AI-powered advertising and apply this knowledge to drive innovation and growth
What We Are Looking For
- 3+ years of experience in digital advertising, account management, customer success, consulting, or a related client-facing role
- Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment
- Strong analytical skills, with the ability to interpret performance data and translate insights into strategic recommendations
- Experience with data querying (e.g., SQL, advanced Excel/Google Sheets)
- Excellent communication and interpersonal skills, with the ability to build trust with both technical and non-technical stakeholders
- Ability to operate with ownership and accountability in fast-moving, evolving environments
- Strong judgment and a commitment to user trust and responsible platform growth
- Experience working with cross-functional teams, including Sales, Product, and Operations
- Strong problem-solving skills, with the ability to think creatively and outside the box
Nice to Have
- Experience with AI-powered advertising platforms and technologies
- Knowledge of the Japanese advertising market and local trends
- Fluency in Japanese (in addition to English)
- Experience with project management tools and software
- Certification in digital marketing or a related field
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a cutting-edge AI-powered advertising platform
- Collaborative and dynamic work environment
- Professional development opportunities, including training and education programs
- Flexible work arrangements, including remote work options
- Access to the latest technologies and tools
- Recognition and reward for outstanding performance
- Comprehensive health and wellness programs
- Generous paid time off and vacation policy
How to Stand Out
- Develop a strong understanding of the advertising industry, including trends, challenges, and opportunities.
- Build a portfolio that showcases your experience in managing complex partnerships and driving revenue growth.
- Prepare to talk about your analytical skills and how you've used data to inform strategic recommendations.
- Be ready to discuss your experience working with cross-functional teams and how you've driven collaboration and innovation.
- Research Openai's commitment to user trust and responsible platform growth and be prepared to discuss how you would contribute to this effort.
- Consider highlighting your ability to operate with ownership and accountability in fast-moving, evolving environments.
- Practice your communication and interpersonal skills, as you'll be working closely with both technical and non-technical stakeholders.
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