Customer Success Manager, Ads Solutions
WFA Digital Insight
As the demand for artificial intelligence specialists grows, with a 25% increase in job postings in 2025, professionals with expertise in customer success and digital advertising are in high demand. Openai's commitment to responsible AI adoption makes this role particularly interesting, requiring a unique blend of technical and interpersonal skills. With the rise of remote work, Seoul is becoming a hub for tech talent, and this position offers a chance to be part of a cutting-edge team. Before applying, candidates should be aware that fluency in both Korean and English is required, and a strong understanding of the digital advertising landscape is essential.
Job Description
About the Role
The Customer Success Manager for Ads Solutions at Openai is a critical position that requires a deep understanding of the digital advertising ecosystem and the ability to build strong relationships with advertisers. As a key member of the Ads Solutions team, this role involves managing a portfolio of partners, guiding them through onboarding and campaign launches, and providing actionable recommendations to improve campaign performance. The successful candidate will work closely with the Sales team to drive long-term partner growth and with internal teams to continuously improve the advertiser experience.As a Customer Success Manager, day-to-day responsibilities will involve analyzing campaign performance, identifying opportunities to expand partnerships, and partnering with cross-functional teams to resolve issues and enhance platform value. The ideal candidate will be comfortable interpreting performance data, translating insights into strategic recommendations, and communicating clearly with both technical and non-technical stakeholders.
The Ads Solutions team at Openai is dedicated to ensuring the responsible and widespread adoption of artificial intelligence. This role sits at the intersection of relationship management, strategy, and execution, requiring a unique blend of skills and experience.
What You Will Do
- Own relationships with a portfolio of advertising partners, serving as their primary point of contact
- Guide advertisers through onboarding and campaign launches to ensure strong adoption of Openai's ads products
- Analyze campaign performance and provide clear, actionable recommendations to improve outcomes
- Identify opportunities to expand partnerships through increased product adoption and incremental investment
- Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value
- Surface advertiser feedback and insights to inform product improvements and long-term strategy
- Help build scalable processes and best practices that support the growth of Openai's advertising ecosystem
- Develop and maintain a deep understanding of the digital advertising landscape and the needs of Openai's advertising partners
- Collaborate with internal teams to develop and implement new products and features
What We Are Looking For
- 3+ years of experience in digital advertising, account management, customer success, consulting, or a related client-facing role
- Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment
- Fluency in both Korean and English (spoken and written)
- Strong understanding of the digital advertising ecosystem and the needs of advertisers
- Experience with data querying (e.g., SQL, advanced Excel/GSheet)
- Ability to communicate clearly and build trust with both technical and non-technical stakeholders
- Strong analytical and problem-solving skills
- Experience working in a fast-paced, dynamic environment
- Commitment to user trust and responsible platform growth
Nice to Have
- Experience with machine learning or artificial intelligence
- Certification in Google Ads or other digital advertising platforms
- Experience working with cross-functional teams to develop and implement new products and features
- Knowledge of the Korean digital advertising market and trends
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a cutting-edge AI company
- Collaborative and dynamic work environment
- Professional development opportunities
- Flexible working hours and remote work options
- Access to the latest tools and technologies
- Recognition and rewards for outstanding performance
- Comprehensive health and wellness benefits
- Retirement savings plan
- Paid time off and holidays
How to Stand Out
- Develop a strong understanding of the digital advertising ecosystem and the needs of advertisers before applying.
- Make sure to highlight your experience with data querying and analysis in your resume and cover letter.
- Be prepared to provide specific examples of how you have built strong relationships with advertisers and driven growth in previous roles.
- Research Openai's commitment to responsible AI adoption and be prepared to discuss how you can contribute to this mission.
- Practice your Korean and English language skills before the interview, as fluency in both languages is required.
- Be prepared to discuss your experience working with cross-functional teams and developing scalable processes and best practices.
- Show enthusiasm for the company's mission and values, and be prepared to discuss how you can contribute to the growth and success of Openai.
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