Customer Success Manager, Ads Solutions

About the Role

The Ads Solutions team at OpenAI is dedicated to partnering with advertisers to understand their business needs deeply. This understanding informs the development of products and solutions that drive meaningful revenue growth while maintaining high standards for user trust and platform integrity. As part of this team, the Customer Success Manager will be at the forefront of OpenAI's mission to ensure the responsible and widespread adoption of artificial intelligence.

The role is based in OpenAI's Sydney, Australia office, with a hybrid work model that includes 3 days in the office per week. OpenAI offers relocation assistance to new employees, making this an attractive opportunity for candidates looking to join a dynamic team in a vibrant city.

What You Will Do

• Own and manage relationships with a portfolio of advertising partners, serving as their primary point of contact and trusted advisor.
• Guide advertisers through the onboarding process, ensuring a smooth transition to the OpenAI advertising platform.
• Analyze campaign performance data to provide clear, actionable recommendations for improvement.
• Identify and capitalize on opportunities to expand partnerships, driving increased product adoption and investment.
• Collaborate cross-functionally with Sales, Product, Analytics, Policy, and Operations teams to resolve issues, enhance platform value, and inform product improvements.
• Surface advertiser feedback and insights to the relevant teams, contributing to the development of long-term strategy and product roadmap.
• Develop and implement scalable processes and best practices that support the growth of OpenAI's advertising ecosystem.
• Work closely with the Sales team to drive long-term partner growth and with internal stakeholders to ensure alignment and effective execution of strategies.
• Stay updated on industry trends and developments, applying this knowledge to improve the advertiser experience and drive innovation.

What We Are Looking For

• A minimum of 3+ years of experience in digital advertising, account management, customer success, consulting, or a related client-facing role.
• Proven experience managing advertiser or agency relationships in a platform, publisher, or adtech environment.
• Comfort and proficiency in interpreting performance data and translating insights into strategic recommendations.
• Experience with data querying tools (e.g., SQL, advanced Excel/Google Sheets).
• Excellent communication skills, with the ability to build trust with both technical and non-technical stakeholders.
• A self-motivated and results-driven approach, with the ability to operate with ownership and accountability in fast-moving environments.
• Sound judgment and a commitment to user trust and responsible platform growth.
• Experience working in a hybrid or fully remote environment, with the ability to adapt to a dynamic and evolving work setting.

Nice to Have

• Experience with AI-powered advertising solutions or a strong interest in artificial intelligence and its applications in advertising.
• Familiarity with OpenAI's products and solutions, or experience working with similar platforms.
• Knowledge of the Australian advertising market, with existing relationships or a network within the industry.
• Certification in Google Ads, Meta Ads, or other relevant advertising platforms.

Benefits and Perks

• Competitive salary and benefits package, with the opportunity for professional growth and development within a pioneering company in the AI sector.
• Relocation assistance for candidates moving to Sydney, Australia, to join the OpenAI team.
• Hybrid work model with 3 days in the office per week, offering a balance between collaborative work and remote flexibility.
• Access to cutting-edge technology and tools, with the opportunity to work on innovative projects that shape the future of advertising.
• Comprehensive health insurance and wellness programs, supporting the physical and mental well-being of employees.
• Generous PTO policy, allowing employees to recharge and pursue their interests outside of work.

• To stand out, highlight your experience with data analysis and interpretation, particularly in the context of campaign performance and optimization.
• Ensure you have a strong understanding of the advertising ecosystem and the role of AI in driving campaign success.
• Prepare examples of how you've managed complex advertiser relationships and driven growth through strategic recommendations.
• Familiarize yourself with OpenAI's products and mission, demonstrating your passion for responsible AI development and its applications in advertising.
• Consider building a portfolio that showcases your ability to work with data, manage relationships, and drive campaign success.
• Be prepared to discuss your experience with remote or hybrid work models and how you stay productive and connected in such environments.
• Research the current market trends in AI-powered advertising and be ready to discuss how you see these trends evolving and impacting the industry.