Customer Success Manager, Ads Solutions

About the Role

As part of the Sales team, the Customer Success Manager will work closely with internal stakeholders, including Sales, Product, Analytics, Policy, and Operations, to resolve issues, enhance platform value, and inform product improvements. This role sits at the intersection of relationship management, strategy, and execution, making it a challenging and rewarding opportunity for the right candidate.

Openai's mission to ensure the responsible and widespread adoption of artificial intelligence underpins all aspects of this role. The company's commitment to user trust and platform integrity means that the Customer Success Manager must be able to balance the needs of advertising partners with the need to maintain a safe and responsible advertising environment.

What You Will Do

• Own and manage a portfolio of advertising partners, serving as their primary point of contact.
• Guide advertisers through the onboarding process, ensuring a smooth and successful integration with Openai's ads products.
• Analyze campaign performance data to identify areas for improvement and provide actionable recommendations to partners.
• Develop and maintain strong relationships with partners, working to expand partnerships through increased product adoption and incremental investment.
• Collaborate cross-functionally with Sales, Product, Analytics, Policy, and Operations teams to resolve issues, enhance platform value, and inform product improvements.
• Surface advertiser feedback and insights to inform product improvements and long-term strategy.
• Contribute to the development of scalable processes and best practices that support the growth of Openai's advertising ecosystem.
• Stay up-to-date with industry trends and developments in digital advertising, applying this knowledge to improve the partner experience and drive growth.
• Work closely with the Sales team to drive long-term partner growth and identify new business opportunities.

What We Are Looking For

• A minimum of 3 years of experience in digital advertising, account management, customer success, consulting, or a related client-facing role.
• Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment.
• Strong analytical skills, with the ability to interpret performance data and translate insights into strategic recommendations.
• Experience with data querying tools, such as SQL or advanced Excel/Google Sheets.
• Excellent communication skills, with the ability to build trust with both technical and non-technical stakeholders.
• A proven track record of operating with ownership and accountability in fast-moving, evolving environments.
• Sound judgment and a commitment to user trust and responsible platform growth.
• Ability to work in a remote environment, with excellent time management and organizational skills.
• Strong problem-solving skills, with the ability to think creatively and develop innovative solutions.

Nice to Have

• Experience working with AI-powered advertising platforms or technologies.
• Knowledge of the digital advertising ecosystem, including key players, trends, and challenges.
• Familiarity with Openai's products and technologies, or a strong desire to learn.
• Experience working in a startup or scale-up environment, with a passion for innovation and growth.
• A bachelor's degree in a related field, such as business, marketing, or computer science.

Benefits and Perks

• The opportunity to work with a leading AI research and deployment company, driving the development of innovative advertising solutions.
• A competitive compensation package, with opportunities for growth and professional development.
• A collaborative and dynamic work environment, with a team of experienced professionals who are passionate about AI and digital advertising.
• Flexible working hours and remote work options, with the ability to work from anywhere in the world.
• Access to cutting-edge technologies and tools, with the opportunity to develop new skills and expertise.
• A commitment to diversity, equity, and inclusion, with a workplace culture that values and celebrates differences.
• Opportunities for professional growth and development, with a focus on continuous learning and improvement.

• To stand out as a candidate, be prepared to provide specific examples of how you have driven growth and adoption of digital advertising platforms in previous roles.
• Develop a strong understanding of Openai's products and technologies, as well as the company's mission and values, to demonstrate your passion for the role and the industry.
• Showcase your analytical skills by preparing examples of how you have analyzed campaign performance data and developed actionable insights to drive growth.
• Highlight your experience working with cross-functional teams, including Sales, Product, and Operations, to demonstrate your ability to collaborate and drive results.
• Be prepared to discuss your approach to building and maintaining strong relationships with advertising partners, and how you have driven growth through strategic partnerships in previous roles.
• Consider preparing a portfolio of your work, including case studies or examples of successful campaigns you have managed, to demonstrate your skills and experience.
• Research the current market rate for Customer Success Manager roles in the digital advertising industry, to ensure you are prepared for salary negotiations.