Customer Success Manager, Ads Solutions (Spanish Speaking)

About the Role

As a Customer Success Manager, you will be at the forefront of driving long-term partner growth and will work closely with the Sales team to identify opportunities for expansion. Your expertise in analyzing campaign performance and providing clear, actionable recommendations will be essential in this role. You will also collaborate with internal teams, including Product, Analytics, Policy, and Operations, to continuously improve the advertiser experience and resolve issues promptly.

In this fast-paced and evolving environment, you will have the opportunity to make a significant impact on the growth and development of Openai's advertising ecosystem. Your ability to communicate effectively with both technical and non-technical stakeholders, build trust, and operate with ownership and accountability will be crucial to your success.

What You Will Do

• Own relationships with a portfolio of advertising partners, serving as their primary point of contact and trusted advisor.
• Guide advertisers through onboarding and campaign launches to ensure strong adoption of Openai's ads products.
• Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.
• Identify opportunities to expand partnerships through increased product adoption and incremental investment.
• Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.
• Surface advertiser feedback and insights to inform product improvements and long-term strategy.
• Help build scalable processes and best practices that support the growth of Openai's advertising ecosystem.
• Develop and maintain a deep understanding of the advertising industry, including trends, challenges, and opportunities.
• Represent Openai in industry events and conferences, promoting its products and services to potential partners.

What We Are Looking For

• 5-10+ years of experience in digital advertising, account management, customer success, consulting, or a related client-facing role.
• Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment.
• Fluency in both Spanish and English (spoken and written).
• Ability to interpret performance data and translate insights into strategic recommendations.
• Experience with data querying (e.g., SQL, advanced Excel/Google Sheets).
• Strong communication and interpersonal skills, with the ability to build trust with both technical and non-technical stakeholders.
• Ability to operate with ownership and accountability in fast-moving, evolving environments.
• Demonstrated sound judgment and a commitment to user trust and responsible platform growth.
• Experience with project management tools and CRM software.
• Bachelor's degree in a relevant field (e.g., Marketing, Business Administration, Communications).

Nice to Have

• Experience working with AI-powered advertising solutions.
• Knowledge of the latest trends and technologies in digital advertising.
• Certification in Google Ads or other relevant advertising platforms.
• Experience with data visualization tools (e.g., Tableau, Power BI).
• Familiarity with Agile development methodologies.

Benefits and Perks

• Competitive salary and benefits package.
• Opportunity to work with a cutting-edge AI research and deployment company.
• Collaborative and dynamic work environment.
• Professional development opportunities.
• Flexible working hours and remote work options.
• Access to the latest technologies and tools in the industry.
• Comprehensive health insurance and wellness programs.
• Generous paid time off and holidays.
• Parental leave and family care programs.
• Employee resource groups and diversity initiatives.

• Ensure you have a strong understanding of digital advertising principles and the ability to analyze campaign performance data.
• Highlight your experience in managing advertiser relationships and developing strategic recommendations.
• Prepare to discuss your experience with data querying tools, such as SQL or advanced Excel functions.
• Be ready to provide specific examples of how you have driven business growth through your customer success efforts.
• Research Openai's products and services to demonstrate your knowledge and interest in the company's mission.
• Practice your language skills, as fluency in Spanish is a requirement for this role.
• Review your resume and cover letter to ensure they are tailored to the Customer Success Manager position and highlight your relevant skills and experience.