Customer Success Manager - Airline or Airline Catering 80-100% (Europe, 100% rem

About the Role

The role of a Customer Success Manager at LimeFlight is multifaceted, requiring a unique blend of technical, business, and interpersonal skills. You will need to stay up-to-date with the latest developments in the airline industry and be able to communicate complex ideas and solutions to both technical and non-technical stakeholders. Your goal will be to ensure that customers realize measurable value from LimeFlight's solutions, while continuously identifying opportunities to expand their usage.

LimeFlight is headquartered in Zurich, Switzerland, but as a remote team, you will have the flexibility to work from anywhere. The company culture celebrates innovation, collaboration, and ongoing learning, providing a dynamic and engaging environment for professionals to grow and thrive.

What You Will Do

• Own and manage a portfolio of key airline customers, driving long-term customer success and retention
• Build strong, trust-based relationships with stakeholders across operations, IT, and management
• Act as a strategic partner, aligning LimeFlight capabilities with customer business objectives
• Lead regular business reviews and management meetings to ensure customer satisfaction and identify growth opportunities
• Monitor customer health, adoption, and satisfaction, using data to inform strategic decisions
• Identify upsell and cross-sell opportunities to drive revenue growth within your customer portfolio
• Collaborate with implementation teams to ensure a smooth transition into run mode for new customers
• Deliver targeted training sessions and workshops to enable customers to adopt new features and optimize their processes
• Promote best practices and continuous improvement, acting as a trusted advisor to key stakeholders
• Work closely with various teams, including sales, marketing, and product development, to ensure alignment and effective communication
• Provide structured feedback to influence product development and ensure that customer needs are met

What We Are Looking For

• Minimum of 3-5 years of experience in the Airline Industry or Airline Catering Industry
• Experience working with SaaS products or complex B2B software solutions
• Bachelor's degree in Business Administration, Information Technology, or a related field
• Strong stakeholder management and communication skills, with the ability to manage multiple customer relationships in a fast-paced environment
• Commercial mindset with a focus on value creation and growth
• Proactive, ownership-driven approach to customer success
• Highly organized and reliable, with excellent time management skills
• Fluency in English, with French being a strong plus
• Ability to travel up to 20% a year for customer on-site visits

Nice to Have

• Experience working in a fully remote team environment
• Knowledge of the airline industry's latest trends and technologies
• Certification in customer success or a related field
• Experience with data analysis and metrics-driven decision making

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a mission-driven company pioneering sustainable aviation solutions
• Fully remote work arrangement with flexibility to work from anywhere
• Professional development opportunities, including training and education support
• Collaborative and dynamic company culture that values diversity and inclusion
• Access to the latest technologies and tools in the industry
• Recognition and reward for outstanding performance and contributions to the company's mission

• Tip: Showcase your ability to drive customer success and retention in a fast-paced, international setting by highlighting specific examples from your previous experience.
• Develop a strong understanding of the airline industry and its latest trends and technologies to stand out as a candidate.
• Be prepared to discuss your experience working with SaaS products or complex B2B software solutions and how you can apply that knowledge to this role.
• Highlight your stakeholder management and communication skills, including your ability to manage multiple customer relationships and communicate complex ideas to both technical and non-technical stakeholders.
• Research LimeFlight's mission and values to understand the company culture and how you can contribute to its mission of pioneering sustainable aviation solutions.
• Practice your skills in data analysis and metrics-driven decision making to demonstrate your ability to inform strategic decisions and drive customer success.
• Prepare to discuss your experience working in a fully remote team environment and how you stay organized and manage your time effectively in such a setting.