Customer Success Manager

Localize·Remote(Anywhere in the World)·Work From Anywhere
Customer Success
HubSpotExcel

WFA Digital Insight

The demand for customer success managers with digital marketing expertise has surged in recent years, with a 25% increase in remote job postings. As companies shift towards personalized customer experiences, professionals with skills in HubSpot and Excel are in high demand. Localize, a leader in digital solutions, stands out for its commitment to customer-centric approaches. Before applying, candidates should be prepared to showcase their strategic thinking and ability to drive measurable outcomes.

Job Description

About the Role

Localize is seeking a strategic Customer Success Manager to own key customer relationships and drive business growth. The ideal candidate will combine consultative partnership with commercial ownership to help customers realize value from our solutions.

Responsibilities

  • Own a portfolio of strategic accounts, building trusted relationships with executive stakeholders and day-to-day users.
  • Act as a strategic advisor, aligning customer goals with product capabilities to drive measurable business outcomes.
  • Conduct regular check-ins and strategic planning sessions to reinforce value and maintain alignment with evolving customer needs.
  • Monitor account health metrics and take proactive actions to reduce risk and improve satisfaction.

Requirements

  • Proficiency in HubSpot and Excel is required.

Nice to Have

  • Experience in customer success management, particularly in the digital marketing sector, is an asset.

How to Stand Out

  • Develop a strong understanding of HubSpot and Excel to stand out in your application.
  • Showcase your ability to drive business outcomes through strategic account management in your portfolio or resume.
  • Prepare examples of how you've improved customer satisfaction and retention in previous roles.
  • Be ready to discuss your experience with data-driven decision making and how you've used metrics to inform your strategies.
  • Highlight any experience you have with customer success platforms and software.

This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.